topic Re: Changed contract type as part of moving house in Billing

Changed contract type as part of moving house

roger451 — Mon, 03 Mar 2025 17:12:45 GMT

I've recently moved house and gone from a contract with an phone, ADSL connection, and a TV box to just a full fiber connection. Given the change in contract the process was fairly painful but where moved and everything is working well.

At one point it in the various discussions it was mentioned that TalkTalk might want the old kit back so I've brought it with me, but I don't know where I supposed to send it or even if I'm supposed to send it somewhere as I think it was only a might in the conversation. Anyone have any idea?

Re: Changed contract type as part of moving house

fr8ys — Mon, 03 Mar 2025 17:20:13 GMT

Staff here can give you advice if TalkTalk want it back.

Sometimes it depends on the type of device you have and age. For example old YouView boxes are not normally required to be sent back, but 4k or TV hubs are. If you have the former they will continue to work without requiring the TV charge.

If you list what you have you will get the required advice and returns bags if required.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Changed contract type as part of moving house

roger451 — Mon, 03 Mar 2025 17:30:42 GMT

Hiya, thanks for getting back so quickly, I have:

TV Box (not 4K): Huawei DN372T

ADSL router: Sagemcon, version: FAST 5364-3. T8, S/N: N7202024N016811

Re: Changed contract type as part of moving house

Arne-TalkTalk — Wed, 05 Mar 2025 13:41:16 GMT

I will request a returns bag

Re: Changed contract type as part of moving house

roger451 — Sun, 16 Mar 2025 09:01:53 GMT

Hiya, I've still not received the returns bag?

Re: Changed contract type as part of moving house

Gliwmaeden2 — Sun, 16 Mar 2025 14:29:16 GMT

I'll re-escalate this thread for you, @roger451.

Staff will chase up that bag for you during the week.

Can you check that your address details are showing the new address in My Account and in your community forum profile, to make sure it's being sent to the right place?

Re: Changed contract type as part of moving house

Arne-TalkTalk — Thu, 20 Mar 2025 11:26:00 GMT

I have requested another to be sent.