Billed several months after leaving

Fumingandtired — Thu, 13 Mar 2025 15:09:09 GMT

Hi everyone

If anyone could give me info

I left talk talk last Nov. I told them I was moving home and no longer required my Internet. The following day I recieved a call from moving in team to see if I required full fibre in my new property to which I kindly refused.

I paid my final rolling contract bill and thought nothing of it until I was chased for bills due to talk talk not closing down my account

After several calls to people whom had not much of an idea I finally was passed to a manager. The manager assured me that there was no money owing as I wasn't in contract and my final bill was settled. The emailed me with a waiver stating that no oney was owed by myself and to ignore any future demands.

Roll on today, ive recieved a bill for one month's talk talk which I definitely don't owe. This has cost me time and money..any ideas

Re: Billed several months after leaving

Gliwmaeden2 — Thu, 13 Mar 2025 16:07:21 GMT

Moving this to the billing section for you, @Fumingandtired.

If it's not picked up on Friday, check back after the weekend for a response from staff.

Re: Billed several months after leaving

Arne-TalkTalk — Mon, 17 Mar 2025 13:45:19 GMT

Hi Fumingandtired

I can see the charge has now been removed, and the account is fully cancelled.

Sorry

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Billed several months after leaving

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Re: Billed several months after leaving