topic Re: Help needed- Giftcloud not sending Gift card despite TT authorising it in Billing

Help needed- Giftcloud not sending Gift card despite TT authorising it

Craigw011 — Sat, 15 Mar 2025 14:10:39 GMT

Giftcloud have confirmed twice that my incentive Gift card has been authorised to be sent but are just not sending it. I have messaged so many times but am now at a loss as to how to get it. They are the worst company that provide awful service. I'm not sure why TT still use them as they have such bad reviews.

Please can someone help?

Re: Help needed- Giftcloud not sending Gift card despite TT authorising it

Gliwmaeden2 — Sat, 15 Mar 2025 14:20:33 GMT

Staff will respond after the weekend, @Craigw011.

Re: Help needed- Giftcloud not sending Gift card despite TT authorising it

Craigw011 — Mon, 17 Mar 2025 09:10:41 GMT

Thank you

Re: Help needed- Giftcloud not sending Gift card despite TT authorising it

Craigw011 — Mon, 17 Mar 2025 15:38:34 GMT

How do I get help with this?

Re: Help needed- Giftcloud not sending Gift card despite TT authorising it

Arne-TalkTalk — Thu, 20 Mar 2025 11:55:55 GMT

Hi Craigw011

I have passed your details to the voucher team.

Sorry its taking so long.