topic Re: Compensation claim in Billing

Compensation claim

Number84 — Mon, 17 Mar 2025 17:55:18 GMT

Hi,

so I had an issue at the beginning of this year where I had no landline connection for weeks. Eventually TalkTalk sent out an engineer and the issue was resolved on 31st January. After waiting well over 30 days I still haven't heard anything from TalkTalk regarding compensation due to me for the loss of service.

I realise I'm going to have to badger TalkTalk in order to get this compensation. Does anyone know who I need to contact to discuss this issue without using the AI bots?

Re: Compensation claim

Gliwmaeden2 — Mon, 17 Mar 2025 21:02:22 GMT

Staff will pick up this thread during the week, @Number84.

They are on here during the day, Monday to Friday.

Your topic is in the queue for attention.

Re: Compensation claim

Arne-TalkTalk — Tue, 18 Mar 2025 10:01:38 GMT

Hi @Number84

I have asked the Auto compensation team to pick this up.

Once the investigation is complete you will receive an SMS/Email.

Regards