topic Re: Keep getting charged in Billing

Keep getting charged

Jacobosullivan — Fri, 14 Mar 2025 10:17:51 GMT

I have moved house, and i'm now with Virgin. However, TT keep charging me. I have cancelled my Direct Debit now, but they keep getting in touch. Is there anyone I can email (a real person, not the chat function)?

Re: Keep getting charged

fr8ys — Fri, 14 Mar 2025 10:40:25 GMT

For cancellation issues you need to phone and speak to the loyalty team.

Did you give notice that you were leaving as until recently Virgin would not give notice to other suppliers that you were leaving them?

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Also You should never cancel a Direct Debit as it can cause you all sorts of issues later on including penalty fees being added for late payment and it may affect your credit rating too. You are covered by the DD guarantee so should get your money back and they use the DD to return your money.

Re: Keep getting charged

Arne-TalkTalk — Tue, 18 Mar 2025 13:31:58 GMT

Hi Jacobosullivan

When did you leave us?