topic Re: Refund of unused time after moving to a different provider in Billing

Refund of unused time after moving to a different provider

beppe6 — Fri, 14 Mar 2025 11:50:13 GMT

Hello,
my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.

The switch successfully took place on 18 February. However, on the same day TalkTalk charged me £41.49 for a full month (18 Feb - 17 March 2025)).

I no longer have access to my TalkTalk customer area; how do you apply for a refund?

My TalkTalk contract ended on 17 February, so there shouldn't be any early termination charges.

Thanks

Re: Refund of unused time after moving to a different provider

Gliwmaeden2 — Fri, 14 Mar 2025 12:10:34 GMT

You have access to My Account for a year after leaving. Sign in as normal, @beppe6, and claim your refund. If you left your Direct Debit details in place it should be straightforward. Otherwise you will need to have a cheque sent.

Re: Refund of unused time after moving to a different provider

beppe6 — Fri, 14 Mar 2025 13:55:05 GMT

Thanks @Gliwmaeden2

For some reason, access to My account is not working with Chrome, but it is with Edge.

However, although my contract shows correctly as terminated on 18 Feb., I haven't received a final bill, and my current balance doesn't show any credit, so I can't claim a refund.

Any advice?

Re: Refund of unused time after moving to a different provider

Gliwmaeden2 — Fri, 14 Mar 2025 14:02:43 GMT

You probably need to wait for the regular billing cycle to show the refund available. After that, a final bill will show £0.00, but you still go into My Account and claim it back.

Did you phone Talktalk as recommended here?

Re: Refund of unused time after moving to a different provider

beppe6 — Sat, 15 Mar 2025 09:47:42 GMT

@Gliwmaeden2

No, I didn't phone TalkTalk (Vodafone stated there was no need to do anything).

But TalkTalk acknowledged the switch and requested that I send back the equipment, which I did.

I'll wait for the next billing point (18 March).

Thanks

Re: Refund of unused time after moving to a different provider

Arne-TalkTalk — Tue, 18 Mar 2025 13:35:20 GMT

HI @beppe6

I have asked the billing team to process the refund ASAP

Should be with you in a few days.

Re: Refund of unused time after moving to a different provider

beppe6 — Tue, 18 Mar 2025 13:42:50 GMT

@Arne-TalkTalk

Thank you!