topic Re: Bad response to queries re recomendations in Billing

Bad response to queries re recomendations

JDRwolves — Tue, 18 Mar 2025 20:52:02 GMT

I’ve also been screwed around re the £50 voucher for 4 months and eventually told I would get a credit on the account. HOWEVER my son who recommended me and also qualifies for £50 also has been told by TalkTalk to get POWER OF ATTORNEY over me to get his money. That is absolutely disgusting and as usual TalkTalk doesn’t reply to emails. The online chat is a total joke and I’m not wasting another hour plus on that talking to robots! . Rubbish service and I’ve now told a friend NOT to move to TALK TALK. How do I contact someone to get this resolved

Re: Bad response to queries re recomendations

Gliwmaeden2 — Tue, 18 Mar 2025 22:23:39 GMT

Your post is in the queue for attention, @JDRwolves.

Staff reply during the day, Monday to Friday. Look out for their response in this thread.

[Any email notifications are from a No Reply address, so don't attempt to respond directly to these].

Re: Bad response to queries re recomendations

Arne-TalkTalk — Wed, 19 Mar 2025 09:35:20 GMT

Hi @JDRwolves

Sorry that you are unhappy.

Customer services cant discuss another customers account without the authority to do so, which i think is why they have advised a POA form.

If you add your sons account number to your community profile, or ask him to register on the community I can take a look.