topic Payment takes twice in Billing

Payment takes twice

Jm202 — Thu, 20 Mar 2025 01:16:50 GMT

I was paying my bill and pressed back and the redid the payment and it had taken it two times but I have only one confirmation email for one off the 40 pounds will I get the other money back?

Re: Payment takes twice

Divsec — Thu, 20 Mar 2025 06:20:01 GMT

Hi @Jm202 did you check that both amounts actually left your bank account.

If they did your account will eventually be in credit and then you can request a refund , or leave it for the next bill.

Re: Payment takes twice

Arne-TalkTalk — Thu, 20 Mar 2025 12:22:14 GMT

Hi Jm202.

Only 1 payment has appeared.

If the second payment goes through, you will be able to see it in My Account and request a refund.