topic Re: Price Increase Email in Billing

Price Increase Email

garytastic — Wed, 19 Mar 2025 20:22:09 GMT

I received an email today saying that "in line with your terms and conditions, the price you pay each month will increase by the Consumer Prices Index (CPI) rate of inflation +3.7%. This means that from 23rd April 2025 your package will go up by £1.43 a month".

I'm on a fixed price plus contract that doesn't end until June so why am I getting this email?

I used the online chat and the agent I spoke to agreed that I was on a fixed price plus contract and said "there's no need to worry as the notification is sent to all our customers and you can ignore the email as you are on a rationalisation package"

Is that correct that all customers got the email and can I just ignore it?

Thanks.

Re: Price Increase Email

ferguson — Wed, 19 Mar 2025 20:27:14 GMT

I believe so, did you read all the way through the email, rather than the shocking headline news?

Re: Price Increase Email

Arne-TalkTalk — Thu, 20 Mar 2025 09:55:45 GMT

Hi garytastic

You are on fixed price plus and in contract so there is no rise, But I suspect the email was sent as your contract ends in June 25.