topic Re: Engineer charge on bill in Billing

Engineer charge on bill

Aking1987 — Tue, 18 Mar 2025 18:17:01 GMT

I have received my bill today and have a charge for an engineer call out. My issue was resolved in the end by Openreach identifying it was a faulty talk talk router, and it was not my request to have a talk talk engineer visit my property. I was assured at the time I would not be charged as it was not my issue. Can this please be removed from my bill?

Re: Engineer charge on bill

Arne-TalkTalk — Wed, 19 Mar 2025 12:49:02 GMT

Hi Aking1987

I can see that a credit has been applied to your account to clear the charge.

Regards

Re: Engineer charge on bill

Aking1987 — Wed, 19 Mar 2025 13:03:22 GMT

Thank you, so just to confirm I won’t be billed £111 on the 25th March as my account still states this

thank you!

Re: Engineer charge on bill

Arne-TalkTalk — Thu, 20 Mar 2025 11:29:08 GMT

Hi Aking1987

If you click on view my bill you will see the updated account balance.