https://community.talktalk.co.uk/t5/Billing/Charge-for-replacement-modem/m-p/3104176#M337487 <P>My router was faulty. I contacted Talk Talk. After long chat on line they understood the problem and said they would send me a replacement.&nbsp;</P><P>No charges were mentioned and now I have been charged £84.95 !!!</P><P>I believe this is incorrect. How do I get this reviewed and refunded?</P> Fri, 21 Mar 2025 05:56:25 GMT H&B2025 2025-03-21T05:56:25Z https://community.talktalk.co.uk/t5/Billing/Charge-for-replacement-modem/m-p/3104176#M337487 <P>My router was faulty. I contacted Talk Talk. After long chat on line they understood the problem and said they would send me a replacement.&nbsp;</P><P>No charges were mentioned and now I have been charged £84.95 !!!</P><P>I believe this is incorrect. How do I get this reviewed and refunded?</P> Fri, 21 Mar 2025 05:56:25 GMT https://community.talktalk.co.uk/t5/Billing/Charge-for-replacement-modem/m-p/3104176#M337487 H&B2025 2025-03-21T05:56:25Z https://community.talktalk.co.uk/t5/Billing/Charge-for-replacement-modem/m-p/3104301#M337492 <P>Hi H&amp;B2025</P> <P>&nbsp;</P> <P>I'm really sorry to hear this.</P> <P>&nbsp;</P> <P>Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>Debbie</P> Fri, 21 Mar 2025 11:43:53 GMT https://community.talktalk.co.uk/t5/Billing/Charge-for-replacement-modem/m-p/3104301#M337492 Debbie-TalkTalk 2025-03-21T11:43:53Z