topic Re: Topcashback N7, N8 or S0 in Billing

Topcashback N7, N8 or S0

simpsonx98 — Fri, 21 Mar 2025 19:42:19 GMT

Hi,

I went through TopCashBack to order Full Fibre and did not track properly. I raised a claim with TopCashBack and provided the TT order number however it was declined saying they TT were unable to locate it and have now come back with the following:

Do you possibly have an Account ID beginning with "N7", "N8" or "S0", followed by 7 digits?

Re: Topcashback N7, N8 or S0

Gliwmaeden2 — Fri, 21 Mar 2025 23:09:31 GMT

Thanks for starting your own thread, @simpsonx98.

Staff will reply during the week.

Re: Topcashback N7, N8 or S0

Arne-TalkTalk — Mon, 24 Mar 2025 11:19:44 GMT

Hi simpsonx98

You will need to call us, as your order was provided by City Fibre, I don't have access to the order reference.

Sorry for any inconvenience caused