topic App keeps freezing in Billing

App keeps freezing

Ymmot1234 — Sun, 23 Mar 2025 07:04:21 GMT

I haven't been able to see my bill for months it freezes and doesn't go any further 😡

Gliwmaeden2 — Sun, 23 Mar 2025 08:14:07 GMT

It sometimes helps resolve this if you disable any ad blockers and allow pop ups, @Ymmot1234.

Also try an alternative browser.

I'll move this to the billing section for you. Staff are not back before Monday, however.

Arne-TalkTalk — Mon, 24 Mar 2025 11:22:18 GMT

Hi Ymmot1234

This is usually a browser issue, the usual steps are:

Clear cache/ on the device you are using

Disable pop-up/ad blockers

Use a different device (pc/laptop etc)

Regards