topic Talk talk owe me 300 compensation in Billing

Talk talk owe me 300 compensation

Kellymyra92 — Mon, 24 Mar 2025 12:52:12 GMT

I was meant to be getting fibre installation on the 20th December had to wait into 14 Feb 2025 been told they'll give me 300 pounds in compensation, still heard nothing been well over a month. Still waiting.

Re: Talk talk owe me 300 compensation

Gliwmaeden2 — Mon, 24 Mar 2025 12:54:50 GMT

Was it an Openreach or Cityfibre installation, @Kellymyra92 [it just depends, as it affects how staff chase this up]?

Re: Talk talk owe me 300 compensation

Kellymyra92 — Mon, 24 Mar 2025 13:00:55 GMT

I think it's open reach but told id received it within 30 days

Re: Talk talk owe me 300 compensation

Arne-TalkTalk — Mon, 24 Mar 2025 13:47:58 GMT

Hi Velvetvonblvck

As there is an open complaint on your account, unfortunately i cant interfere.

A compliant manager will contact you to discuss this further.

Regards

Re: Talk talk owe me 300 compensation

Kellymyra92 — Mon, 24 Mar 2025 16:54:34 GMT

When will the manager speak to me then as I've been waiting nearly 45 days for my money, I've been asking alot to makesure I'm getting it noone telling me exactly when.

Re: Talk talk owe me 300 compensation

Arne-TalkTalk — Tue, 25 Mar 2025 10:42:49 GMT

The should call you anytime in the next 48 hours