topic Re: Continuing Billing Error in Billing

Continuing Billing Error

Talker42 — Tue, 25 Mar 2025 09:33:11 GMT

Three agents have previously promised a refund of £24 due to 3 previous charges of £8 for UK Calls Boost which I did not need or request. Last November my bill was reviewed and a new monthly charge of £27 only was agreed. Added to the bill however were charges for Now TV and the Boost charge which were never discussed or agreed. My last bill actually had a refund of £16 after a long series of chat lines and long phone calls! Please confirm what my future bills will be.Will they be £27 as previously promised and will I receive the rest of my promised refund?

I have been a customer with you for many years but the concealed selling, the difficulty of receiving proper customer care and false promises mean that I will consider cancelling my contract unless I receive a satisfactory reply to this email.

Re: Continuing Billing Error

KeithFrench — Tue, 25 Mar 2025 11:08:16 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Continuing Billing Error

Arne-TalkTalk — Tue, 25 Mar 2025 13:23:30 GMT

Hi Talker42

The boost has now been removed and the remaining credit has been applied, this will come off your next bill, After that the price per month will be £27 as agreed.

Regards