topic Re: Cancellation in Billing

Cancellation

Dunne459 — Tue, 25 Mar 2025 18:40:54 GMT

I've cancelled and switched to Youfibre due to higher speeds.

I got an email saying my Talktalk service will end 25/03/25 which is today.

My new service is due to be installed on 14 April and I'm worried I will be left without connection as I work from home

Re: Cancellation

ferguson — Tue, 25 Mar 2025 21:27:54 GMT

If you cancelled directly with TalkTalk then your service will cease on the date stated. I will move this to Billing where it can be more appropriately looked at.

Re: Cancellation

Arne-TalkTalk — Wed, 26 Mar 2025 09:46:51 GMT

Hi Dunne459

The switch order shows that the service will transfer on the 14th, So there shouldn't be any loss of service.

Regards