Getting charged after cancelling

vazinha — Wed, 26 Mar 2025 14:01:10 GMT

I have cancelled my internet but just received an email with an outstanding balance. Can’t get to a chat as out of the country and is not available nor make a phone call. Could I please get an email to contact someone regarding this issue please. As the one being sent is a no reply one.
regards

Re: Getting charged after cancelling

Gliwmaeden2 — Wed, 26 Mar 2025 15:02:53 GMT

If you have left your Direct Debit in place, there shouldn't be a problem with payment, @vazinha.

Did you give 30 days' notice for the termination?

If you were still in contract, there would be early termination fees due.

More information would be helpful. The support team from Talktalk may not reply this afternoon and we have no email address to offer you unless you go down the route of making a formal complaint.

See the Complaints procedure outlined in the link at the bottom of any Talktalk page.

Otherwise, check the relevant information about the cancellation process in this link:

https://community.talktalk.co.uk/t5/Articles/Your-final-bill/ta-p/2205229

If you do follow the Complaints procedure, staff on here won't be able to offer help at the same time.

topic Getting charged after cancelling in Billing

Getting charged after cancelling

Re: Getting charged after cancelling