topic Re: My account access issues? in Billing

My account access issues?

stephen_ploddingalong — Mon, 17 Mar 2025 23:05:04 GMT

Hey,

Any of the OCE’s have any ideas why I’m getting the below when accessing my account. Was able to login just as I can in here but I get this message in my account, new one on me 🤷‍♂️ asking for a friend… 👀

seems to be intermittent as well, you know the best type of fault to find 🙂 lol

no worries if not, also please don’t de-register me as none of my detail in CRM are correct as such I’ll be unable to register without calling and I don’t wish to do that as I doubt I’ll pass IDV due to same issue.

Re: My account access issues?

Arne-TalkTalk — Tue, 18 Mar 2025 11:20:43 GMT

Hi @StephenF_sso

Are you using safari? My Account is troublesome with that particular browser, are you able to try a different one

I'm struggling to replicate it.

Re: My account access issues?

stephen_ploddingalong — Fri, 28 Mar 2025 08:27:44 GMT

I was, greatest browser of all time 👀

seems ok in chrome and actually not happened again in safari so maybe a temp issue.

thanks