topic Re: Customer Service in Billing

Customer Service

CustomerServiceNeed — Sun, 03 Nov 2024 11:57:40 GMT

Hmm, Customer Service is available 24/7 365 - OK, so I am looking to contact customer services and require the email to do so, I cannot for the life of me find it. I am clearly not looking in the right place.

So, would some kind soul please post it for me here so I can use it.

Thanks

Re: Customer Service

Gliwmaeden2 — Sun, 03 Nov 2024 12:25:42 GMT

All we have is this, @CustomerServiceNeed:

It's to be found here:

https://community.talktalk.co.uk/t5/Articles/Raising-a-complaint/ta-p/2204670

That's at the foot of all Talktalk's pages and also gives the phone number and Chat links.

Chat is available on Sundays, but phone lines are just Monday to Saturday for most purposes. The forum is for ongoing support from fellow customers. You can post any time, but staff reply Monday to Friday during the day.

Re: Customer Service

CustomerServiceNeed — Sun, 03 Nov 2024 12:52:23 GMT

Thank you. I see now that the only email for customer service is in fact the complaints one! That is really odd.

Re: Customer Service

ferguson — Sun, 03 Nov 2024 18:50:19 GMT

@CustomerServiceNeed

If you explain a bit more about your issue the support team and others here will be happy to try and help.

Otherwise TalkTalk do not routinely have an email channel for support, contact details for customer services and opening hours can be found here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Customer Service

CustomerServiceNeed — Sun, 03 Nov 2024 19:16:35 GMT

Thanks for the info and offer, but its account related and requires disclosure of private info to explain sadly.

Re: Customer Service

ferguson — Sun, 03 Nov 2024 19:37:20 GMT

OK, no problem. I will move this to the Billing section where the support team can help. It will help if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account.

Re: Customer Service

Arne-TalkTalk — Mon, 04 Nov 2024 11:08:56 GMT

Hi CustomerServiceNeed

You are an ex-shell customer so you will need to speak to the Shell Migration team on 03451720088

Regards

Re: Customer Service

CustomerServiceNeed — Mon, 04 Nov 2024 13:17:23 GMT

Thank you but I still need the email address to contact them, not a phone number. There is a good reason why this is so.

Re: Customer Service

Arne-TalkTalk — Tue, 05 Nov 2024 14:23:52 GMT

There is no direct Email for the Shell team.

Re: Customer Service

JennaTyrrell — Thu, 23 Jan 2025 16:26:43 GMT

So I have little phone network in my flat and rely on broadband to make calls. I haven’t been able to make any calls or send / receive texts

Re: Customer Service

Gliwmaeden2 — Thu, 23 Jan 2025 18:03:31 GMT

@JennaTyrrell, please take a look in the community forum menu and choose a relevant message board from "help with your service", then click on start a topic to begin your own thread.

To make a first post you need to pick a label also from the optional beneath the post before actually posting, or it won't post.

Also complete your community forum profile details. Go via your avatar; settings...Personal Information. SAVE CHANGES.

You can't just add something on the end of another customer's thread.

Staff will respond to your new topic tomorrow, during the day, or after the weekend.

Re: Customer Service

joyharrison — Fri, 21 Feb 2025 19:12:18 GMT

Help to cancel my account as it is to expensive.

Re: Customer Service

ferguson — Fri, 21 Feb 2025 19:19:50 GMT

@joyharrison

You cannot cancel your account via the community, you need to get in touch with customer services directly. Contact details and opening hours can be found here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Customer Service

Philstilwell — Mon, 31 Mar 2025 15:58:33 GMT

I have a problem with my new installation

Re: Customer Service

ferguson — Mon, 31 Mar 2025 16:38:15 GMT

@Philstilwell

If you start your own topic and give us a bit more detail, then we can begin to help.