topic Re: Problems with closing the account in Billing

Problems with closing the account

Pete1980 — Sun, 30 Mar 2025 08:36:45 GMT

Hi.

I can see I'm not the first one with problems like that. At this point I have no idea what to do anymore after numerous calls and messages. Nobody seems to have any competence to resolve my issue.

I switched to another provider on the 7th of March and everything was completed just fine.

When I contacted TalkTalk about my final bill I was told the services are still active on my account which obviously is not the case as they disconnected their services in the early hours of the morning of 7.03 and since then we've been using new provider services.

I was also told to contact my new provider and ask them to cancel the switch order so TalkTalk can close my account. So I did.....my current provider says the switch is completed and there's nothing more they can do.

Can somebody help me with this please. I'm also due a refund.

This is just terrible.

Regards,

Piotr

Re: Problems with closing the account

Gliwmaeden2 — Sun, 30 Mar 2025 09:55:55 GMT

Which other provider, @Pete1980, as for some you absolutely need to call Talktalk [not Sunday for this] on 03451 720088?

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Don't use Chat as they then have to phone you etc and you might miss that call.

Leave your Direct Debit in place until you have a bill for £0.00.

Please read all the details on the cancellation page.

Re: Problems with closing the account

Billx — Sun, 30 Mar 2025 11:16:52 GMT

Hi, @Pete1980

"I was also told to contact my new provider and ask them to cancel the switch order so TalkTalk can close my account."

That's really topsy-turvy on TalkTalk's part. If the switch was successful, and that's what the user wanted and still wants, there is no issue.

TalkTalk has to clear that on their own, especially now as the user states, he has officially informed TalkTalk of the switch.

Bill

Re: Problems with closing the account

Gliwmaeden2 — Sun, 30 Mar 2025 12:24:47 GMT

@Billx, please leave this for the original poster to respond to and a staff reply.

Further posting will push this thread backwards, so we just want to hear the OP's response and then leave it to staff to follow up after the weekend.

@Pete1980, I am moving this to the billing section for you.

Re: Problems with closing the account

Arne-TalkTalk — Mon, 31 Mar 2025 07:28:04 GMT

Hi Pete1980

There is a switch order on the account we are waiting for that order to complete.

Once it completes you account will be closed

Re: Problems with closing the account

Pete1980 — Mon, 31 Mar 2025 07:32:33 GMT

Morning.

Thanks for the message. We switched to another provider on the 7th of March. Vodafone, the new provider is claiming they have completed the switch.

How long does it take, please.

Thanks

Regards,

Piotr

Re: Problems with closing the account

Arne-TalkTalk — Mon, 31 Mar 2025 12:42:18 GMT

Ill escalate the order on or side to get it completed ASAP

Re: Problems with closing the account

Pete1980 — Mon, 31 Mar 2025 14:01:45 GMT

Fantastic. Thank you. Appreciate that.

Re: Problems with closing the account

Arne-TalkTalk — Tue, 01 Apr 2025 11:27:49 GMT

Hi Pete1980

The account is now disconnected.

Regards

Re: Problems with closing the account

Pete1980 — Tue, 01 Apr 2025 11:39:35 GMT

Brilliant. Thank you so much for resolving the issue.

I assume I can expect the final bill to be sent to me soon.

Regards,

Piotr

Re: Problems with closing the account

Arne-TalkTalk — Tue, 01 Apr 2025 11:50:54 GMT

Your bill is due on the 25th April. but i should be cleared if there is any charges after the switch date, let me know i will sort it out.

Re: Problems with closing the account

Pete1980 — Tue, 01 Apr 2025 12:00:27 GMT

Thanks Arne. You're amazing.

I believe I'm due a refund as the switch happened on the 7th of March and I paid the full amount for the month..

Regards,

Piotr

Re: Problems with closing the account

Arne-TalkTalk — Tue, 01 Apr 2025 12:06:02 GMT

That bill on the 25th will show a credit that you can request a refund via My Account , which will still remain active.

Re: Problems with closing the account

Pete1980 — Tue, 01 Apr 2025 12:20:52 GMT

That's fantastic.

I really, really appreciate your help on this. Brilliant.

Thank you sooo much.

Regards,

Piotr

Re: Problems with closing the account

Arne-TalkTalk — Wed, 02 Apr 2025 07:13:43 GMT

No problem.