topic Community forum log in problem in Billing

Community forum log in problem

Anonymous — Sun, 06 Apr 2025 12:12:11 GMT

To log into the community forum I normally use a shortcut that takes me to the page (see picture below) where you enter your email address and click "Continue" to send the code to your email but now when you click continue the screen refreshes and you have to enter the email again you are then stuck in a loop and it doesn't send an email, I eventually found a workaround by logging into my TT account then using the originals shortcut i then click on "Community" top right of the screen and it logs me in.

On my android mobile i can still log in using the original method.

This subject has also been mentioned in the billing forum but it took me ages to find it hence why i have posted it here so members can find it.

Re: Community forum log in problem

Anonymous — Sun, 06 Apr 2025 12:17:10 GMT

To confirm I logged out on PC logged back in using the original method on my phone which I am sending this message from.

Re: Community forum log in problem

Billx — Sun, 06 Apr 2025 14:16:21 GMT

Hi, @Anonymous

I can confirm I logged out of the Community website on the PC

I then clicked on Community/avatar top right of the screen, selected the main TalkTalk email address within the box in your picture, and logged straight back in.

This had happened to me in the past, but it straightened itself up later, without intervention

Bill

Re: Community forum log in problem

Anonymous — Sun, 06 Apr 2025 14:36:00 GMT

Thanks Bill still not working here.

Re: Community forum log in problem

Gliwmaeden2 — Sun, 06 Apr 2025 18:25:45 GMT

@Anonymous, I'm moving this to the billing section because it's not about your Full Fibre service and it's a problem that's not unique to customers with Full Fibre.

It's a technical glitch, and fairly random - I can't check it for you, as I only use my phone, where it's fine anyway.

As it's connected to access to accounts, although not billing, I think the billing board is the nearest fit, so it doesn't take up time unnecessarily from customers with pressing technical faults with their broadband service etc.

I have already sent staff an alert about the increasing frequency of the issue anyway, but of course they can't pick up on it before Monday.

Re: Community forum log in problem

Arne-TalkTalk — Wed, 09 Apr 2025 11:24:02 GMT

DJI_MINI_2_SE is this still a problem?

Re: Community forum log in problem

Anonymous — Wed, 09 Apr 2025 17:35:29 GMT

It has not fixed itself but to be honest its not a big deal it only takes a couple of seconds longer to log into my TT account and i don't have to keep checking my email for a code every time i get logged out of the community forum

Re: Community forum log in problem

Anonymous — Mon, 21 Apr 2025 08:49:38 GMT

Update -

I changed browser to Firefox and the old log in method now works, it looks like it may be a Chrome/Edge problem more here -

https://community.talktalk.co.uk/t5/Full-Fibre/How-to-consistently-and-easily-access-Community/m-p/3108286#M38834