topic Re: Community forum login in Billing

Community forum login

AllyM — Sun, 06 Apr 2025 09:14:08 GMT

I've managed to log in to the forum via the route of logging in to "My Account".

The option to log in to the community forum directly no longer works. Is everyone experiencing this?

Re: Community forum login

Gliwmaeden2 — Sun, 06 Apr 2025 09:36:53 GMT

I've not had any issues, @AllyM, so still using the email address, picking up a code number and then I'm in.

Several others have had problems though, so it's happening to some but not everyone.....

One of those inconsistent glitches, but annoying and a bit of a time waster for those having to keep trying etc.

Staff have been told about it but there doesn't seem to be a ready solution as yet.

Re: Community forum login

AllyM — Sun, 06 Apr 2025 09:52:19 GMT

Just to give a bit more detail, I get the screen to enter my email address and click the button to send the code but no code is sent and the screen just seems to flash/refresh instead of moving on to the "enter the code" screen.

Re: Community forum login

kanya-TT — Mon, 07 Apr 2025 07:07:32 GMT

Hey there, AllyM. Please send us as a DM if you still need assistance.

Re: Community forum login

AllyM — Mon, 07 Apr 2025 21:28:37 GMT

I don't know why you wanted to discuss it in private, but it appears to have been fixed now anyway.

Re: Community forum login

AllyM — Fri, 11 Apr 2025 04:25:40 GMT

Now, as the weekend approaches again, the problem has come back again.

Re: Community forum login

Arne-TalkTalk — Fri, 11 Apr 2025 10:59:21 GMT

Can you confirm the browser you are using, and you have done the usual steps of enabling pop-up blockers, cleared caches/cookies etc

Re: Community forum login

AllyM — Fri, 11 Apr 2025 14:41:47 GMT

Seems to be an intermittent problem as it is now working again. I haven't made any changes to browser setting between times it is working and not working. I'm using Edge.

Re: Community forum login

AllyM — Fri, 11 Apr 2025 19:40:30 GMT

Up and down all the time.

Re: Community forum login

AllyM — Sat, 12 Apr 2025 10:14:06 GMT

interesting -

Not working for me just now on my preferred browser Edge, but working on Firefox.