topic Re: Unable to view Bills in Billing

Unable to view Bills

BridgeL — Wed, 23 Apr 2025 15:53:04 GMT

I can't get the page to load to view my bills, complained about this and TT say they can't see what the problem is. Please, could someone contact me to help sort it out.

Re: Unable to view Bills

fr8ys — Wed, 23 Apr 2025 16:04:54 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Unable to view Bills

ferguson — Wed, 23 Apr 2025 16:18:14 GMT

@BridgeL

Make sure that you have any ad blockers on your browser disabled and that pop ups and redirects are allowed.

Re: Unable to view Bills

BridgeL — Wed, 23 Apr 2025 17:32:48 GMT

Ok done that, details are up to date, pop ups are allowed and the account number is removed for security.

Re: Unable to view Bills

ferguson — Wed, 23 Apr 2025 17:31:52 GMT

Don't post account details in public, put them in your personal profile here which only you and TalkTalk staff can see.

Re: Unable to view Bills

ferguson — Wed, 23 Apr 2025 17:32:51 GMT

Which browser are you using by the way and have you tried a different one?

Re: Unable to view Bills

BridgeL — Wed, 23 Apr 2025 17:50:19 GMT

I use Firefox. can get it to load in Edge and Google, but sorry I am not changing my browser. What is stopping it from loading in Firefox?

Re: Unable to view Bills

ferguson — Wed, 23 Apr 2025 18:00:41 GMT

Any number of things. You may have to just resign yourself to using an alternative for this purpose.

Re: Unable to view Bills

BridgeL — Wed, 23 Apr 2025 18:13:54 GMT

Could you give some suggestions that I can investigate?

Re: Unable to view Bills

ferguson — Wed, 23 Apr 2025 18:36:05 GMT

Google it? I used to use Firefox for years as my browser of preference, but it just seemed to get more and more flaky and became so unreliable that I eventually and reluctantly gave it up.

Re: Unable to view Bills

ferguson — Wed, 23 Apr 2025 18:42:38 GMT

One suggestion I found was to turn off Enhanced Tracking Protection on that website using the shield icon.