topic Re: Excessive cost of phone call in Billing

Excessive cost of phone call

Diane — Fri, 25 Apr 2025 17:24:48 GMT

Hi, I have just received my recent bill and find there is a cost of a phone call at just over £21 for 2.5 hours.!!! We are aware of the 0208 number and did make a call at that time but it only lasted a few minutes. Please could you check for us how this could have happened.. We would certainly not exceeded the 1 hour allowance and redialled if necessary. Thank you so much and wait to hear from you.

Re: Excessive cost of phone call

Gliwmaeden2 — Fri, 25 Apr 2025 17:28:12 GMT

There won't be staff on here before Monday now, @Diane.

Support can be reached till 7pm by phone tonight on 03451 720088 or Chat till 9pm.

Full details of opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Excessive cost of phone call

Diane — Fri, 25 Apr 2025 17:39:17 GMT

Thank you. I cant find the live chat though.

Re: Excessive cost of phone call

Gliwmaeden2 — Fri, 25 Apr 2025 18:01:54 GMT

Live Chat is on that information page, @Diane.

You do need to get through the Bot first - ask to speak to a human.

Re: Excessive cost of phone call

Gliwmaeden2 — Fri, 25 Apr 2025 18:03:30 GMT

@Diane, you should click on the blue button:

Re: Excessive cost of phone call

Diane — Sat, 26 Apr 2025 09:23:53 GMT

Thank you. I cannot get through to Live Chat. None are online? I'll try again.

Re: Excessive cost of phone call

Gliwmaeden2 — Sat, 26 Apr 2025 09:41:22 GMT

Try 03451 720088 and say you need to discuss the bill, @Diane.

Re: Excessive cost of phone call

Philile-TT — Mon, 28 Apr 2025 11:10:52 GMT

Hi @Diane checking if you have received assistance through our call centre?

Re: Excessive cost of phone call

Diane — Mon, 28 Apr 2025 12:50:26 GMT

Hi Phili,

Thank you I did manage to get through to TT and they offered something off the bill as it turned out apparently to be that the phone had not been cancelled at the end of the call. We thought that the phone would have cancelled when the person called did not answer. Obviously not! Unless you can add to this, thank you very much for coming back.

Re: Excessive cost of phone call

Philile-TT — Mon, 28 Apr 2025 14:36:21 GMT

Thank you for the confirmation. We are always here to help.