topic Re: My Account - bill download on mobile in Billing

My Account - bill download on mobile

PipParsons — Sat, 03 May 2025 12:46:30 GMT

I’m not able to download my bills from the website on my iPad, I don’t have access to a desktop. Please can you provide some help? Thanks!

Re: My Account - bill download on mobile

Divsec — Sat, 03 May 2025 13:26:58 GMT

Hi @PipParsons rather disappointingly this seems to be an issue without as yet a solution. Many fellow users have similar issues, across devices, browsers, and operating systems.

For what it is worth your post has been escalated and you should hear after the holiday.

Sorry not to be more optimistic.

Re: My Account - bill download on mobile

ferguson — Sat, 03 May 2025 13:42:41 GMT

@PipParsons

I have juat tested on my iPad using the default Safari browser and did it no problem. Is your iPadOS up to date?

Re: My Account - bill download on mobile

PipParsons — Sat, 03 May 2025 13:46:50 GMT

iPadOS version 18.3.2

looks like there’s a 18.4.1

will that help at all? Due to install overnight tonight..

Re: My Account - bill download on mobile

ferguson — Sat, 03 May 2025 14:01:08 GMT

Always worth doing. You can force the update now if you wish.

Re: My Account - bill download on mobile

PipParsons — Mon, 05 May 2025 10:20:59 GMT

So I updated and I was able to download recent bills, Apr 25 - Oct 24.

From Sept 24 backwards, nothing will download… it’s very weird I tried multiple ways …

I’m trying to download Mar 25 - Apr 24 for my tax return…

Re: My Account - bill download on mobile

ferguson — Mon, 05 May 2025 10:44:40 GMT

OK, once again my experience differs, I can go back a couple of years. I can only suggest you wait now until the support team pick this up.

Re: My Account - bill download on mobile

PipParsons — Mon, 05 May 2025 10:50:57 GMT

thanks for replying - it feels iOS related rather than TalkTalk side to me ..

Re: My Account - bill download on mobile

Philile-TT — Thu, 08 May 2025 08:07:21 GMT

Hi @PipParsons did you try using another device (NON-IOS) to confirm if it an IOS issue?