topic Re: New contract confusion in Billing

New contract confusion

sueda — Sat, 03 May 2025 19:36:17 GMT

I have been offered a new 24 month contract for the same service with a price increase of £3 each year.

I clicked to accept the offer which took me to a page saying that I'd agreed to pay the CPI + 3.7% annually, not by £3. So I cancelled. Tried it again in case it was a blip but got the same response and cancelled again.
I then went to check my account but the page was just hanging and not loading so I gave up.

Frustrating.

Can anyone help please?

Re: New contract confusion

Gliwmaeden2 — Sat, 03 May 2025 21:03:05 GMT

It sounds like Talktalk is even less on top of its generic emails than usual, @sueda.

They stopped doing CPI related increases on new contracts from last August.

It should be showing £3.00 as the default April increase.

Generally I wouldn't click on anything Talktalk sends me when it comes to offers / deals as they are notorious for automatically including the TV package for the unsuspecting customer.

To check every last detail of your agreement / haggle for something better, use Chat, any day of the week, or speak to the Loyalty team on 03451 720088, Monday to Saturday daytime.

See full details of opening hours on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: New contract confusion

sueda — Sat, 03 May 2025 21:13:46 GMT

Brilliant - thanks for the advice. Will do.