topic Re: Voucher Not Received in Billing

Voucher Not Received

LucyNicho — Tue, 13 May 2025 15:12:14 GMT

I have been waiting for 2 months for GiftCloud to reply regarding the gift voucher I was supposed to receive when I signed up for my Full Fibre 150 contract (which was back in November). Today, they have finally replied stating that the issue needs to be resolved by TalkTalk, not them. They have claimed that the £50 would instead be added to my online account instead as credit, but this has not happened. Not impressed given it's now been over half a year since I started my contract!

Re: Voucher Not Received

nambuso-TT — Tue, 13 May 2025 15:24:14 GMT

Hi there LucyNicho. I am very sorry to hear that you haven't received your Giftcloud voucher, I will need to access and check your account so that I can advise further.

In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Thanks

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Voucher Not Received

LucyNicho — Tue, 13 May 2025 15:28:50 GMT

Thanks, I think I've managed to update with my account number, please let me know if you need any more info!

Re: Voucher Not Received

nambuso-TT — Tue, 13 May 2025 15:31:19 GMT

Thank you very much, the information appears on our end:)

Re: Voucher Not Received

nambuso-TT — Tue, 13 May 2025 15:40:58 GMT

Please provide the email confirmation of the gift voucher.

Re: Voucher Not Received

LucyNicho — Tue, 13 May 2025 15:50:01 GMT

These are the only two emails I ever received regarding the voucher

Re: Voucher Not Received

nambuso-TT — Tue, 13 May 2025 15:58:21 GMT

Thank you very much for the above screenshot.

Re: Voucher Not Received

nambuso-TT — Tue, 13 May 2025 16:52:26 GMT

I'm very sorry and want to thank you for your patience. We’ve been experiencing some delays sending you your voucher/offer. To avoid you waiting any longer I'm going to apply a credit to your account for £50. You can then either use this towards future bills or request a refund via My Account. This will reflect today on your account.

The easiest way to request a refund is on the My Bills page in My Account. Below is a list of our refund options and the time taken to process a refund:

Directly to your bank account - a quick and easy way using the bank details registered to your TalkTalk account. The refund will be in your bank account within 7 working days. If you have more than one bank account, you can request a refund to your nominated bank account in My Account if your Direct Debit is active.
Card refund - only available if you have a card registered to your TalkTalk account. Card refunds aren't yet available online, however our live chat team will be happy to help. Once requested you will receive your card refund within 5 working days.