topic Re: Billing inaccessible URLs in Billing

Billing inaccessible URLs

Weevie — Wed, 21 May 2025 13:47:41 GMT

Here is the result of clicking on any of the links on my latest bill - they all point towards a URL starting with CLICK.TALKTALK.CO.UK - Which doesn't exist !!

see 2 attachments

Re: Billing inaccessible URLs

Divsec — Wed, 21 May 2025 13:51:53 GMT

Hi @Weevie how are you today, I have the same with my billing email.

I try to look at my bills through my account, but even then I have to use Opera and disabled adblockers and popup blockers.

I've escalated your post, hopefully you will have better luck getting it sorted out.

Re: Billing inaccessible URLs

Weevie — Wed, 21 May 2025 14:43:51 GMT

When I try to view my bills through my account - I get :

error

This is on Firefox with no blocking !

Re: Billing inaccessible URLs

Divsec — Wed, 21 May 2025 14:54:39 GMT

Hi @Weevie try Opera, also which DNS are you using?

Re: Billing inaccessible URLs

Weevie — Thu, 22 May 2025 06:57:28 GMT

I have tried Firefox, Edge, Chrome and also Duck, Duck, Go

None of them connect properly to Talk Talks site

My DNS is no proxy, default settings

Re: Billing inaccessible URLs

Divsec — Wed, 21 May 2025 15:05:41 GMT

Ah well you tried most browsers, I suggest now you wait for the TT team to pick up and they will get to the bottom of it for you.

Sorry I couldn't be of more help.

Re: Billing inaccessible URLs

siphosethu-TT — Wed, 21 May 2025 15:13:57 GMT

Hi there @Weevie, I can help with viewing your bills while we are getting to the bottom of the issue. Is there anything urgent that you would like to know about your bills? Thanks

Re: Billing inaccessible URLs

siphosethu-TT — Wed, 21 May 2025 15:16:19 GMT

Have you tried changing your password, if you haven't, please try that and see what happens. Thanks

Re: Billing inaccessible URLs

TalkHelp3 — Wed, 21 May 2025 15:41:30 GMT

Nothing Urgent, but would like to view and download bills.

Re: Billing inaccessible URLs

siphosethu-TT — Wed, 21 May 2025 15:49:23 GMT

Okay will just have to look into the issue then, kindly confirm if you were able to change your myaccount password. Thanks

Re: Billing inaccessible URLs

TalkHelp3 — Wed, 21 May 2025 15:52:16 GMT

Yes Password changed no problem, still unable to access My Bills

Re: Billing inaccessible URLs

siphosethu-TT — Wed, 21 May 2025 16:07:08 GMT

That's good, please confirm if your internet connection is working perfectly. Try using another device and access the internet, you can even try searching for a different website to see if the internet is working as, it should. Thanks

Re: Billing inaccessible URLs

TalkHelp3 — Wed, 21 May 2025 16:12:14 GMT

Interrnet Connection Working fine. No problem logging onto other sites.

Re: Billing inaccessible URLs

fr8ys — Wed, 21 May 2025 16:25:04 GMT

@TalkHelp3 please stick to your own thread as posting on another persons thread causes confusion, as in @siphosethu-TT was asking a question of @Weevie and you answered giving @siphosethu-TT the impression he was taking to @Weevie who is yet to answer.

Many thanks.

Re: Billing inaccessible URLs

Weevie — Thu, 22 May 2025 06:56:29 GMT

@siphosethu-TTWhy would changing my password, affect what I can access via MY ACCOUNT ?

And is it possible for TalkHelp3's posts to be RE-moved from my post - they are confusing the original question ?

Re: Billing inaccessible URLs

siphosethu-TT — Thu, 22 May 2025 07:26:13 GMT

We had a few updates done and for some customers all they had to do is change they password and everything went back to normal. Please confirm if your internet connection is working perfectly. Thanks

Re: Billing inaccessible URLs

Weevie — Thu, 22 May 2025 07:39:18 GMT

@siphosethu-TTYes my connection is still working OK, and at the moment, I can access MY ACCOUNT as well !

But the addresses pointed towards in the billing email - ie) "click.talktalk.co.uk/*" are all inaccessible !!

Re: Billing inaccessible URLs

siphosethu-TT — Thu, 22 May 2025 08:28:42 GMT

Those are wonderful news to hear early in the morning, on the billing side it seems like we have an outage. I just checked on my end as well and it seems like I'm getting an error message, I'm unable to view what's happening with your bills nor your package information. I'll just check if we have any updates on this and let you know if I find one okay. Thanks 😇