topic Re: Unable to view bills online in Billing

Unable to view bills online

NGwenJ — Fri, 30 May 2025 12:24:36 GMT

For several days I have been unable to view my bills online.

You have just emailed me a new bill payable 5th June but I was also unable to click through to the bill from your email.

Re: Unable to view bills online

angelique-TT — Fri, 30 May 2025 12:27:37 GMT

Hi there NGwenJ. Please confirm what happens when trying to view your bills online?

Re: Unable to view bills online

fr8ys — Fri, 30 May 2025 13:08:22 GMT

The most common cause of not being able to access is the use of pop up or ad blockers.

If you use these try disabling them for the TalkTalk domain.

Have you tried an alternative browser? I know its a nuisance just to use one browser for accessing one site, but try a fresh one (I use Opera) and don't enable any extensions.

Does that work?

So that staff can look into or you, what is your chosen browser of choice?

Have you tried resetting this back to "factory settings"? If not this might be worth a try and if you can then access, add your extensions back one at a time and retest after adding each. This might help identify which extension is casing the issue, if any.

Also, which operating system are you using, as a recent issue was caused by a customer using an unsupported version of Windows?

Let us know how you get on please and any other steps or things you have tried to get this working.

Re: Unable to view bills online

angelique-TT — Fri, 30 May 2025 13:19:45 GMT

Thanks for the support @fr8ys

Re: Unable to view bills online

fr8ys — Fri, 30 May 2025 13:22:54 GMT

@angelique-TT you are welcome.

Re: Unable to view bills online

NGwenJ — Tue, 03 Jun 2025 07:33:25 GMT

Thanks fr8ys. I downloaded Opera and that did the trick.

Re: Unable to view bills online

nomfezeko-TT — Tue, 03 Jun 2025 07:36:50 GMT

Thank you so much for the positive feedback @NGwenJ , we are happy to hear that the issue has been sorted. Should you need anything else, please feel welcome to get back to us.

@fr8ys , we appreciate your support☺️

-Fez.

Re: Unable to view bills online

fr8ys — Tue, 03 Jun 2025 08:43:46 GMT

@NGwenJ pleased my advice helped you.