topic Re: Bill viewing online in Billing

Bill viewing online

MrAngry1 — Wed, 11 Jun 2025 15:03:54 GMT

For some days I have been unable to access either my current bill or my historic bills online. After minutes of the tiresome swirling circle I am told that the connection cannot be made. All other aspects of the service appear to be working well, and I have a good connection.

Online help is a futile endeavour, so I am hoping that Talktalk will be able to swiftly correct this problem.

Thank you.

Re: Bill viewing online

Philile-TT — Wed, 11 Jun 2025 15:10:05 GMT

Hi there @MrAngry1 please try clearing caches and cookies or try a different browser and advise if issue still remains.

Re: Bill viewing online

MrAngry1 — Wed, 11 Jun 2025 15:47:44 GMT

Hello Phili,

Thanks for your assistance. I've tried a different browser and can now access my bills. Strange though, for I've never had this problem with Firefox before.

Regards

Ian

Re: Bill viewing online

Philile-TT — Wed, 11 Jun 2025 15:54:28 GMT

@MrAngry1 I am glad that you are now able to view the bills. If you try Firefox on a different device, is it still the same?

Re: Bill viewing online

MrAngry1 — Wed, 11 Jun 2025 16:04:30 GMT

I don't have another device I'm afraid, so cannot say.

Re: Bill viewing online

Philile-TT — Wed, 11 Jun 2025 16:12:52 GMT

Okay, as long as you had found an alternative way to view it. Also, try to clear cache and cookies on Firefox and clear your browsing history see if it still continues.