NHS calls on landline

Sselavy — Fri, 13 Jun 2025 09:46:27 GMT

Hello ... I have been charged £31 for calls on 01754 897000 and queued [for over half an hour] ... aren't they supposedly free?

Re: NHS calls on landline

siphosethu-TT — Fri, 13 Jun 2025 10:06:10 GMT

Hi there @Sselavy, please elaborate a bit more on the issue so I'm able to assist you. Were you calling our customer care or otherwise? Thanks

Re: NHS calls on landline

fr8ys — Fri, 13 Jun 2025 16:17:40 GMT

01 numbers are chargeable.

Details of call charges can be found here

If you have a phone anytime boost then they are not charged for but you pay a monthly fee for this.

Did you think you were on some special deal?

If do then as @siphosethu-TT requests please elaborate.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

topic Re: NHS calls on landline in Billing

NHS calls on landline

Re: NHS calls on landline

Re: NHS calls on landline