Can only access old account

Laurie11 — Fri, 13 Jun 2025 15:41:36 GMT

I can only seem to access an old Talktalk account that finished in 2022. At that time my son transferred his ongoing contract to me (as mine had finished). I have been paying the bills since but haven't needed to actually go into the Account until now. Although I do get the bill notifications to my email address with the current account number on when I try to access my account (with said email address) it takes me to my old account and the old account number not the current one. Any idea how I am going to get into the correct account??

Re: Can only access old account

nomfezeko-TT — Fri, 13 Jun 2025 15:44:55 GMT

Hi there @Laurie11, thank you for reaching out, we are so sorry you have contacted us about a problem, just to check have you always had this problem?

-Fez.

topic Re: Can only access old account in Billing

Can only access old account

Re: Can only access old account