topic can not access my billing account in Billing

can not access my billing account

henrymycatis18 — Mon, 16 Jun 2025 19:40:22 GMT

why can i not able to get access to my billing account

Re: can not access my billing account

ferguson — Mon, 16 Jun 2025 20:04:29 GMT

Are you trying to access via the link in your billing email? If so, there are some issues with that at present, have you tried logging in directly to My Account?

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: can not access my billing account

nomfezeko-TT — Tue, 17 Jun 2025 07:09:07 GMT

Hi there @henrymycatis18 , thank you for reaching out to us. I understand that you're having trouble accessing your billing account, please refer to @ferguson 's post and let us know how you usually access you bills and if you have tried logging in directly to MyAccount.

-Fez.

Re: can not access my billing account

ferguson — Wed, 18 Jun 2025 08:55:02 GMT

@henrymycatis18

How are you getting on?