topic Re: Fibre 150 and Voice Contract Summary in Billing

Fibre 150 and Voice Contract Summary

HelenaH — Thu, 26 Jun 2025 10:07:08 GMT

Just renewed this service. Spotted this admin error...

E-mailed contract summary states incorrect speeds: estimated download speed between 45.9 and 51.0 Mbps etc etc. which contradicts the contract information document and all other docs and e-mails. Wrong information in template?

Re: Fibre 150 and Voice Contract Summary

siphosethu-TT — Thu, 26 Jun 2025 10:16:24 GMT

Hi there @HelenaH can't confirm so I'll need you to contact our full fibre team using the contact details below and they will assist you. Thanks

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

Re: Fibre 150 and Voice Contract Summary

HelenaH — Thu, 26 Jun 2025 10:26:25 GMT

Not a problem for me unless my internet speeds drops to the stated level.

I've informed TalkTalk.

If they want to continue to send out incorrect documents ...

Re: Fibre 150 and Voice Contract Summary

siphosethu-TT — Thu, 26 Jun 2025 10:37:23 GMT

If you do have any issues, feel free to report it to us as soon as possible and will have it looked into. Thanks