topic Re: Odd letter about my email address in Billing

Odd letter about my email address

jaspertat — Tue, 15 Jul 2025 12:21:15 GMT

I got a letter today telling me the email TT send every month, telling me my bill is ready, is being bounced by my mailbox. It isn't, I think everything is just fine. Am I missing something?

Attached is a copy of the letter and a screenshot of my inbox (outlook).

Re: Odd letter about my email address

kanya-TT — Tue, 15 Jul 2025 12:55:29 GMT

Hey there, @jaspertat. It looks fine to me, but do you notice anything different?

Kanya

Re: Odd letter about my email address

Gliwmaeden2 — Tue, 15 Jul 2025 13:12:09 GMT

@jaspertat

Did the letter show your account number and name in full originally?

Was the envelope it came in showing your full name and address or just "the householder"?

Do you normally receive your bills in a Talktalk inbox or a non Talktalk address?

Re: Odd letter about my email address

kanya-TT — Tue, 15 Jul 2025 13:28:06 GMT

@jaspertat but we can always look at your account to see if we these comms reflects with the ones on our end.

Kanya

Re: Odd letter about my email address

jaspertat — Tue, 15 Jul 2025 14:06:29 GMT

Yes, it has my account no. and name.

I use outlook.com for email.

Re: Odd letter about my email address

jaspertat — Tue, 15 Jul 2025 14:08:52 GMT

Nothing different at all. The service and billing are normal. I just accessed My Account and that is fine too.

Re: Odd letter about my email address

Gliwmaeden2 — Tue, 15 Jul 2025 14:09:37 GMT

Do you need @kanya-TT to follow up, @jaspertat?

Re: Odd letter about my email address

jaspertat — Tue, 15 Jul 2025 14:26:16 GMT

My concern is if TT's systems generate warning letters for no reason and I ignore them, what, if any, are the consequencies?

I have been a TT customer and followed this forum for long enough to see the c0ckups that TT's antiquainted systems can generate.

For instance, is this scenario, or some variation, likely?

Next TT's systems declare my email invalid because after numerous apparent bounces my current email must be broken or false.

Then, because my email has been designated 'invalid', I can no longer log into My Account.

Then, because my email has been declared 'invalid', TT declares I am in default of contract because I have not supplied a 'valid' email.

So yes, I am concerned that TT is flagging a non-existant problem with an email service used wordwide with many millions, possibly billions, of users.

Re: Odd letter about my email address

angelique-TT — Tue, 15 Jul 2025 15:53:27 GMT

Hi there @jaspertat. For now you can ignore the email however we will look into it and get back to you as to why you received it.

Re: Odd letter about my email address

Gliwmaeden2 — Tue, 15 Jul 2025 16:30:07 GMT

@angelique-TT, can you make sure that they check the authenticity of the letter?

The communication was not by email.

Re: Odd letter about my email address

angelique-TT — Tue, 15 Jul 2025 16:33:16 GMT

Yes, we are going to look into why that letter was sent.

Re: Odd letter about my email address

jaspertat — Tue, 15 Jul 2025 17:30:45 GMT

Thanks, it wasn't email, it was a letter in the post. See what I mean G. 😉