topic Re: Not able access my monthly bill in Billing

Not able access my monthly bill

accosuk — Tue, 18 Mar 2025 22:59:33 GMT

I have a problem, getting my online monthly bill.

When I login to my account & click on the icon Bills & Payment, my bills, I just get a spinning circle, Loading... which never loads.

Can someone look into for me?

Re: Not able access my monthly bill

Divsec — Wed, 19 Mar 2025 08:14:57 GMT

Hi @accosuk thought it was just me! Your post has been escalated and you should hear soon.

I'm on android and chrome.

Re: Not able access my monthly bill

Arne-TalkTalk — Thu, 20 Mar 2025 13:10:54 GMT

Hi accosuk

Can you try the usual steps of clearing cache and cookies,

Disable any pop up/ad blockers

Try different browser/ Device.

Thank you

Re: Not able access my monthly bill

accosuk — Thu, 20 Mar 2025 14:23:45 GMT

Got to say I thought you was onto something their as I do use uBlock origin & that gave me issues when using paypal from time to time.

Unfortunate for me it wasn't uBlock origin and neither clearing cookies helps.
I've logged in using my phone & that is the same when trying to access my bill, windows 11 & Linux PC suffer the same fate.

Re: Not able access my monthly bill

Arne-TalkTalk — Tue, 25 Mar 2025 13:46:54 GMT

What browsers?

Re: Not able access my monthly bill

Robbie22 — Sat, 05 Jul 2025 23:48:07 GMT

Chrome has updated software,,,,try going into chrome and restore original version ,,,,,,, obviously talktalk and the world leader in browser doesn't talktalk???????

Re: Not able access my monthly bill

kanya-TT — Mon, 07 Jul 2025 07:45:04 GMT

Hey there, @accosuk. Please advise us if you still have issues with your myaccount.

Kanya

Re: Not able access my monthly bill

accosuk — Fri, 18 Jul 2025 20:40:26 GMT

I confirm I cannot see any bills when I login to my account.

The account dashboard appears to be fine when I login as I can see all my details, but when I click on view your bills all I get is a never ending spinning icon.

I'm 99.9% sure this is not a browser thing as this happened after the account was upgraded from a dsl to FTTP.

Re: Not able access my monthly bill

Philile-TT — Mon, 21 Jul 2025 07:09:17 GMT

@accosuk I understand that you have stated it not a browser issue, but I need to be sure if you had attempted to use another before confirming that it is not a browser issue?

Re: Not able access my monthly bill

accosuk — Mon, 21 Jul 2025 22:15:54 GMT

Yes, I tried different browsers & different OP systems.

Today I got to the bottom of it.

My previous post I realized after upgrading to FTTP their was an upgraded from me in a new asus router.

The problem turned out to be AdGuard dns: 94.140.14.14 94.140.15.15

The above dns setting are meant to block advertisements, but now I know it blocked access to my bills.

Thanks for everyone sticking with this, I'd have never of thought a dns entry would block partial access to a control panel you seem to already have full access to.

Re: Not able access my monthly bill

Philile-TT — Tue, 22 Jul 2025 07:06:42 GMT

@accosuk I'm glad that you had finally found the issue and also a big thank you for sharing the information, it can help someone else. Thanks.