topic Re: online payment in Billing

online payment

laurso49 — Fri, 18 Jul 2025 07:01:49 GMT

is there a problem with online payments, im trying to pay my bill but there seems to be a problem

Re: online payment

Gliwmaeden2 — Fri, 18 Jul 2025 07:08:38 GMT

Usually it's best to pay over the phone when this happens, @laurso49, and yes, it's been a problem in recent weeks.

See alternative ways to pay:

https://community.talktalk.co.uk/waystopay

Re: online payment

kanya-TT — Fri, 18 Jul 2025 07:23:20 GMT

Or you can contact our Customer Service and Billing team using the link below who can help you with pay your bill.

How to contact TalkTalk Broadband

Kanya

Re: online payment

RoyKR — Fri, 18 Jul 2025 08:43:57 GMT

Online Link from E-mail Billing to Payment NOT WORKING AGAIN! (LAST 2 MONTHS)

Again Trying to pay via My Account, AND again keep getting RED No Entry sign over payment of £36.60.

Two months to sort problem? Is Talk Talk deliberately trying to get us to miss payment so FINES can be applied?

RoyR

Re: online payment

kanya-TT — Fri, 18 Jul 2025 08:55:34 GMT

Hey there, @laurso49. Please start your own thread this will help you to get assistance as promptly as you can.

Kanya

Re: online payment

RoyKR — Fri, 18 Jul 2025 09:04:48 GMT

Have Paid bill using Automated Payment 0345-172-0040. At end of payment Automated Voice tells me I can set up RECURRING C/Card or Direct Debit payment . RECURRING C/CARD, which I used to use, has not been available since New Accounting Firm took over? Is any body overseeing what is going on at TalkTalk?

RoyR

Re: online payment

kanya-TT — Fri, 18 Jul 2025 09:07:34 GMT

To be able to assist you please start your own thread. Kanya

Re: online payment

Gliwmaeden2 — Fri, 18 Jul 2025 09:49:30 GMT

This is @laurso49's thread, @kanya-TT.

@laurso49, no need to start a new one.

@RoyKR needs to follow up on their own, but in both cases, the relevant information is that Talktalk has been made aware of this issue.

I highlighted it three weeks ago as there were several instances in June, and the forum manager sent a chaser when I followed up.

I flagged the issue again this morning. Hopefully a resolution is pending, but no further news for now.

Re: online payment

jjohndonaldson — Tue, 22 Jul 2025 18:20:31 GMT

I have reported this problem along with a lot of other people,my last time was one month ago.Nothing has been done and people are still reporting it>as I cannot pay this bill again will you please fix it.

Re: online payment

AgnesJak — Tue, 22 Jul 2025 18:37:49 GMT

Trying to make a payment on-line no area to put in your card details, talk talk need to fix this problem very poor service.

Re: online payment

Gliwmaeden2 — Tue, 22 Jul 2025 19:15:02 GMT

@jjohndonaldson and @AgnesJak, if you check back through this thread to my first reply, you'll see that I posted a link which covers all optional ways to pay.

https://community.talktalk.co.uk/waystopay

It's more helpful if you start your own topic as staff only respond to the original poster. This helps to avoid any confusion between people's accounts etc and also gives Talktalk a clearer idea of the number of customers affected.

Staff reply during the day Monday to Friday.

The most efficient payment system, other than direct debit, appears to be the automated phone line listed in the article.

If you continue to have problems, please return to the message board and click on start a topic to begin your own.