topic Re: my bill was very high in Billing

my bill was very high

Katy53 — Fri, 25 Jul 2025 14:20:45 GMT

my bill is usually about £35 and this month was £65. I think im within a contract but is there something I can do to reduce it?

Re: my bill was very high

Gliwmaeden2 — Fri, 25 Jul 2025 14:40:57 GMT

I'll move this to the billing section for you, @Katy53, as it doesn't belong on the email board.

Normally you would need to check first of all in My Account where it will show the end of contract date [see also previous bills] as well as the details of everything you have been charged for.

Discounts may have expired along with the main broadband contract.

Discuss what's available with the Retentions / Better Value / loyalty team as staff on the forum cannot set up a contract for you.

Call 03451 720088 before 7pm or 6pm Saturday [not open on Sunday] or use Chat.

Re: my bill was very high

nambuso-TT — Fri, 25 Jul 2025 14:42:56 GMT

Hi there @Katy53. I can confirm that the reason why your bill is high is because you made local and national calls. I will send you a private message disclosing all the amounts however what I would advise/recommend for you is to get our Unlimited UK calls boost to avoid your bill to be this high. The Unlimited UK calls boost is £16.00. You will need to drop the call before you reach 1 hour and redial again to avoid being charged.

@Gliwmaeden2 thank you very much for the above information.