topic Re: Subscribed messages in Billing

Subscribed messages

Billx — Thu, 03 Jul 2025 13:53:42 GMT

@nomfezeko-TT

Subscribed messages are not being sent,

Is there a reason for this?

Re: Subscribed messages

fr8ys — Thu, 03 Jul 2025 13:57:31 GMT

Please stop posting multiple times as doing so is in contravention of forum rules and classed as spam

Please expand on your issue as there are many types of subscriptions around.

Re: Subscribed messages

Billx — Thu, 03 Jul 2025 14:11:23 GMT

I am subscribed to more than 1 forum.

So, there have been no repetitions, me asking the question in other forums.

So let's stick to this forum

Why have I not received the new messages from this forum? Or the new messages in other forums?

Or a couple of topics that I have subscribed to?

There really aren't that many types of subscriptions on TalkTalk Community.

Besides, I was asking the TalkTalk staff.

Re: Subscribed messages

fr8ys — Thu, 03 Jul 2025 14:18:52 GMT

There are 7 versions of your post asking about subscriptions. 6 have been removed for being duplicates / spam.

And please moderate your tone. There is no need to be rude when I have asked a simple question asking you to expand upon your issue.

Re: Subscribed messages

Billx — Thu, 03 Jul 2025 14:47:15 GMT

@fr8ys

So, have you really blocked my TalkTalk subscriptions, as well?

Edit: Sorry, I meant to put "Subscribed TalkTalk Community messages" in the title

Re: Subscribed messages

fr8ys — Thu, 03 Jul 2025 14:37:08 GMT

@Billx I don't have the power and wouldn't even if I did.

Re: Subscribed messages

Billx — Thu, 03 Jul 2025 15:09:50 GMT

OK, thanks, @fr8ys

Maybe it was someone else.

Perhaps the staff can do a bit of digging

Re: Subscribed messages

Billx — Fri, 04 Jul 2025 12:51:16 GMT

@nomfezeko-TT, siphosethu-TT,

I think I have the culprit

I have just checked my gmail.com email address

There, there is pile of returned emails attempted to be sent from my gmail.com email address to my tiscali.co.uk email address. There are 3 days of TalkTalk Community Subscription messages. Not the original messages, but rejected copies, rejected by TalkTalk/Open-Xchange back to gmail.com

Because the TalkTalk rule is that to log into MyAccount, a customer has to use a non-TalkTalk email address as the username, I use my gmail.com email address. From that, it follows that nearly all emails from TalkTalk end up in my gmail.com email address. And from that, it follows that I have set my gmail.com email address, to automatically forward all TalkTalk emails, back to my tiscali.co.uk email address.

So, having identified the culprit, TalkTalk/Open-Xchange, what can the TalkTalk staff here do?

I really don't have much hope right now.

Bill

-------------------------------------------------------------------------------------------------------------------

This is a copy of 1 of the attempted re-forwarded messages from my gmail.com address back to my tiscali.co.uk address,

but they were rejected by TalkTalk/Open-Xchange back to my normal gmail.com address

-------------------------------------------------------------------------------------------------------------------

---------- Forwarded message ---------
From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
Date: Thu, 3 Jul 2025 at 15:37
Subject: Delivery Status Notification (Failure)
To: (Billx’s ......@gmail.com email address)

Message blocked

Your message to (Billx’s ......@tiscali.co.uk email address) has been blocked. See technical details below for more information.

LEARN MORE

This link will take you to a third-party site

The response from the remote server was:

550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 –

https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

---------- Forwarded message ----------
From: "TalkTalk Help & Support Community" <no-reply@community-notifications.talktalk.co.uk>
To: (Billx’s ......@gmail.com email address)
Cc:
Bcc:
Date: Thu, 3 Jul 2025 16:37:08 +0200 (CEST)
Subject: fr8ys mentioned you in TalkTalk Help & Support

Hi Billx,

fr8ys (Community Star) mentioned you in a post! Join the conversation below:

Re: Subscribed messages

@Billx I don't have the power and wouldn't even if I did.

TalkTalk Help & Support sent this message to (Billx’s ......@gmail.com email address) .
You are receiving this email because you were @mentioned and the message matches your subscription to a topic.

Re: Subscribed messages

Billx — Fri, 04 Jul 2025 14:04:56 GMT

What a right old mess? Smart AI/TalkTalk/Open-Xchange?

Re: Subscribed messages

nameunknown — Mon, 07 Jul 2025 12:14:58 GMT

@Billx

"The response from the remote server was: 550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 –"

The message failed authentication, and was rejected in accordance with Gmail's DMARC policy.

Have you previously received emails in your Tiscali email inbox that have been forwarded from your Gmail account?

Re: Subscribed messages

Billx — Sun, 06 Jul 2025 16:50:52 GMT

Hi , @nameunknown

Yes, nearly all emails sent to me by TalkTalk are first sent to gmail.com

There, at gmail.com, are filters, that I have set, that re-forward all TalkTalk emails to me there, back to my normal tiscali.co.uk email address here. So, I am here and there by a different name.

This back and forth has been performed successfully for a long time.

It started failing for the first time, 5 days ago, on 1-7-2025.

I don't think I agree with you re the interpretation of the error message that I have displayed above.

The way I interpret it, is:

gmail.com receives my email from TalkTalk

gmail.com attempts to forward the email back to TalkTalk

TalkTalk rejects it /blocks it and sends a background message to gmail, because of TalkTalk's/Open-Xchange's DMARC policy

gmail.com leaves an error message, that displayed above, in my gmail.com Inbox

gmail.com 's error message includes a copy of the original TalkTalk message.

Note also that most of these TalkTalk messages are from TalkTalk Community, as subscriptions to community threads.

Also, the TalkTalk Community does not use Open-Xchange, but a different email provider, 'outbound-dkim.eu.khoros-mail.com'

Edit: I agree it's very difficult to interpret 'rejection error messages' correctly.

One is never sure who is doing the rejecting, and the particular rejection policy is not usually understandable by me.

Edit 2: It says in my copy of the email above,

550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 –

https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

That's definitely Open-Exchange's rejection message, which has been passed to gmail

Edit 3: Also there is at gmail.com, the original email message from TalkTalk Community.

It is in the gmail.com Deleted folder. In other words it has been received whole and fully accepted(not rejected) by gmail.com.

The reason it is in the Deleted folder, is that in the filter, I told the program,

first, to forward the email to tiscali.co.uk

second, to delete the email

(when you tell it to 'delete the email, it does not delete it, it simply moves it to the 'Deleted folder'

Edit 4: It's very much more likely that Gmail's so-called email 'policies' have already stabilised.

I wouldn't say the same for Open-Xchange's.

Bill

Re: Subscribed messages

nameunknown — Sun, 06 Jul 2025 21:39:02 GMT

That's definitely Open-Exchange's rejection message, which has been passed to gmail

So we agree on that. I said "The TalkTalk server rejected the message". It's the TalkTalk server (managed by Everymail, power by Open-Xchange) that rejected it.

The response from that server was "550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 –". The TalkTalk server (managed by Everymail, power by Open-Xchange) was the recipient of the email forwarded from the Gmail server. The sender was the Gmail server, therefore the "sender's DMARC policy" refers to Gmail.

Re: Subscribed messages

Billx — Mon, 07 Jul 2025 07:21:20 GMT

Hi @nameunknown

When I explained it, I said

"TalkTalk rejects it /blocks it and sends a background message to gmail, because of TalkTalk's/Open-Xchange's DMARC policy"

I.E. TalkTalk rejects it, because of it's own policy, not someone else's policy, not because of Gmail's policy.

When you explained it, on ‎2025-07-06, 03:11 PM, you said,

"The TalkTalk server rejected the message because it did not conform with Google Mail's policy that defines which emails are authentic."

So we didn't and don't agree.

Bill

Re: Subscribed messages

nameunknown — Mon, 07 Jul 2025 08:45:31 GMT

@Billx

I only said we agree on the source and destination of the rejection message, not on it being Gmail's DMARC policy.

The following paragraph describes how the use of DMARC records works.

On receiving an email from a domain, in this case gmail.com, or someone spoofing that domain, the recipient mail server, in this case talktalk.net or tiscali.co.uk, checks whether the domain has a DMARC record. The recipient mail server then performs tests to check whether the sender is authentic, after which the recipient mail server applies the sending domain's DMARC policy.

Re: Subscribed messages

Billx — Tue, 08 Jul 2025 00:36:24 GMT

That does my head in, @nameunknown

So, who has the strict policy, TalkTalk, or Gmail, that is causing this problem

You say, 'The recipient mail server then performs tests to check whether the sender is authentic'

So, TalkTalk checked and finds that Gmail is authentic.

Then, you say, ' the recipient mail server, TalkTalk, applies the sending domain's , Gmail's, DMARC policy.'

Does Gmail's, DMARC policy say to TalkTalk, please send that email I just sent you, back to me, referencing my, Gmail's, DMARC policy?

So, what does this Gmail's, DMARC policy, say?

Does one need to do 3 somersaults in one's head, to make any sense of this?

Bill

Re: Subscribed messages

nameunknown — Mon, 07 Jul 2025 21:29:19 GMT

@Billx

It may be best to avoid further cognitive strain, and just wait for technical support to investigate why the emails are failing authentication, when they ought not to.

Re: Subscribed messages

nomfezeko-TT — Tue, 08 Jul 2025 07:23:59 GMT

Hi there, please check your subscription settings to ensure that you are still subscribed to the messages you wish to receive. Sometimes, settings may inadvertently change. If you've already checked this, please provide us with more details, such as the type of messages you are expecting and any error messages you may have encountered. We are here to help and will do our best to resolve this issue promptly.

-Fez.

Re: Subscribed messages

Billx — Tue, 08 Jul 2025 13:48:29 GMT

You don't understand the problem, @nomfezeko-TT

All TalkTalk subscribed forums and subscribed threads are as they were, nothing regarding that has changed.

Whether I am receiving all that I have marked to receive, is a different issue.

The current issue, which has been well rehearsed in all the above comments, is:

All my TalkTalk Subscription incoming emails that are actually sent, first are sent to my gmail.com email address.

Then they are automatically re-forwarded by gmail.com back to my tiscali.co.uk email address.

But there is a failure in the re-forwarding from gmail.com.

It seems to me, that when the TalkTalk server of tiscali.co.uk receives the re-forwarded emails, it blocks them, and then sends an error message back to gmail.com. If you read above, you will see how that error message looks.

Please fix the TalkTalk server of tiscali.co.uk , @nomfezeko-TT , so I can receive those emails at tiscali.co.uk

Edit: It is up to TalkTalk to work with Google Gmail and get along, not for me to look for further details that might be required.

Edit 2: In the above message from gmail.com to my gmail.com email address, it shows 2 'forwarded messages'

But they are not forwarded messages.

The second message listed, is the original TalkTalk Subscription message, that was to be re-forwarded to TalkTalk

The first message listed is the message from TalkTalk servers, advising that the re-forwarded message is being blocked or rejected, and is not being re-forwarded.

Bill

Re: Subscribed messages

Billx — Sun, 13 Jul 2025 01:24:18 GMT

OK, @nameunknown , let's accept that when a 'DMARC policy' is mentioned, it counter-intuitively refers to a policy of the outgoing server of the sender, and the incoming server of the recipient checks sender's policy, and if the sender's policy says to block the email, the recipient's server blocks it, and advises Gmail.com.

As I said, this started only on the 1-7-2025.

Does that mean there was a tightening of Gmail's 'DMARC policy' from the 1-7-2025?

Or, is it a tightening of TalkTalk's response to Gmail's unchanged 'DMARC policy'?

But, beyond the above questions, why is it that,

if I manually forward one of these TalkTalk Subscription messages back to my tiscali.co.uk email address, there is not the same response from TalkTalk's incoming server? There is no response. I simply receive the TalkTalk Subscription message at my tiscali.co.uk email address, without any bother.

Surely, wouldn't gmail.com auto forwarding a message, be the same as me manually forwarding the same message?

Isn't it the same operation? Why 2 different responses?

(I can manually forward the original TalkTalk Subscription message, or the "From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>" response message, back to tiscali.co.uk, with zero bother.)

Bill

Re: Subscribed messages

Gliwmaeden2 — Sun, 13 Jul 2025 09:45:35 GMT

@Billx, for the past couple of weeks my notifications from Talktalk have come into Spam at Yahoo.

It's no big deal, as the bill itself comes correctly to my inbox.

I just log in anyway to the forum to check threads and keep track through latest posts / my profile listing which updates to show the latest comment on any thread I've subscribed to.

Rather glad that my inbox doesn't get cluttered up! Given the sheer quantity of the notifications, it's not surprising that they are being designated as Spam.