topic Re: Payment problem. in Billing

Payment problem.

hootrz — Wed, 06 Aug 2025 16:51:29 GMT

Hi, I am unable to pay my Talktalk mobile bill online by card.

When I get to the part where you have to select the type of payment card to pay with I cannot select anything (nothing on the screen is clickable)

I have been paying this way for a number of years with no problems.

Can anyone help please.

I have tried two different browsers and both do the same thing.

Google Chrome - 139.0.7258.67 and Firefox 141.0.2

Re: Payment problem.

fr8ys — Wed, 06 Aug 2025 16:59:48 GMT

There has been a problem with card payments recently.

I suggest you phone and make a payment or consider an alternative method.

Details can be found here.

https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899

Re: Payment problem.

hootrz — Wed, 06 Aug 2025 17:11:52 GMT

Thanks for replying, but I already pay my Talktalk broadband bill by Direct Debit, It is just my monthly mobile bill I pay by credit card.

I tried your payment link but there is no option their for me to add my monthly mobile bill to my monthly broadband bill so I could pay both by the same Direct Debit.

Re: Payment problem.

Gliwmaeden2 — Wed, 06 Aug 2025 17:16:11 GMT

Don't try to add it to the direct debit bill - you'll make new problems for yourself.

Whatever information you normally use by card, do this over the phone: possibly directly with an agent on 03451 720088 to make sure it covers your MOBILE bill, not your broadband.

Otherwise try the automatic payments phone number given in the list.

Re: Payment problem.

hootrz — Wed, 06 Aug 2025 17:18:25 GMT

Where is the automatic phone payments number located?

Cheers

Re: Payment problem.

hootrz — Wed, 06 Aug 2025 17:20:22 GMT

Ah, sorry for being a idiot.

I have found the payments number now:)

Re: Payment problem.

Gliwmaeden2 — Wed, 06 Aug 2025 22:38:28 GMT

@hootrz,

Mobile payment instructions are here:

https://community.talktalk.co.uk/t5/Articles/Paying-your-mobile-bill/ta-p/2204452

I think it's worth giving the mobile phone team a ring after 9am on the 03451 720088 number or checking in My Account that the automatic payment reached the mobile phone balance rather than broadband.

It's not the end of the world if you've paid towards your Broadband bill - but you don't want to be late with the mobile bill if the money is not in the right place.

Check it all during the day.

I have been highlighting the problems with card payments for a couple of months, but they don't quite seem to have got to the bottom of the issue.

I hope it's all sorted for you!

Re: Payment problem.

nambuso-TT — Thu, 07 Aug 2025 07:24:18 GMT

Hi there

@Gliwmaeden2 and @fr8ys Thank you very much for helping @hootrz with this.

@hootrz I hope you've successfully made your payment and should you require any further assistance, please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Have yourself a lovely day ahead.

Goodbye!👋