topic Re: one off payment in Billing

one off payment

heather66 — Thu, 24 Jul 2025 15:22:46 GMT

The system will not let me make a one-off payment ??

Re: one off payment

siphosethu-TT — Thu, 24 Jul 2025 15:25:00 GMT

Hi there @heather66, I'm really sorry about that. Just to avoid any late payment charges please try alternative ways to pay using the link I've provided below. Thanks

Payment methods and paying your bill

Re: one off payment

EyupYorkshire — Thu, 31 Jul 2025 10:39:03 GMT

I've had this problem too. I was told there was a technical issue that would be resolved but the same problem is there this month too.

What is going on Talk Talk? I think it's a ploy to get everyone on direct debit.

Talk Talk's reply to your query is inadequate.

Re: one off payment

siphosethu-TT — Thu, 31 Jul 2025 10:49:11 GMT

Hi there @EyupYorkshire, please start your own thread so we're able to assist you. Thanks

Re: one off payment

Markallen1EA9C4C4ED38AF53 — Tue, 12 Aug 2025 09:19:24 GMT

Hi I'm having the same problem and its been going on for months. I've tried the chat line and that was a waste of time. All I want to do is keep myself ahead with my payments you would think that they would like that. Come on talktalk sort it out. And before I forget give me an email address so I don't have to us that bloody AI it is as useful as wet toilet paper.

I login and go to make a one off payment

I put in the amount

Go to confirm

And for some stupid reasons

It won't let me

I've been with talktalk for over 15 years but since renewing my contract I haven't been able to make a one off payment never had a problem before. I've tried everything come on sort it out. Being able to pay up front helped stop me going into debt. I give up for a communication company your not very good at doing the simple things like communication with customers sort out your out off payment let me confirm my payment its not asking much and it is for your benefit you won't have to chance some of your good customers

I don't know why I'm writing this as with everything talktalk will just send you to someone else.

Re: one off payment

Gliwmaeden2 — Tue, 12 Aug 2025 09:31:35 GMT

Make payment by phone, @Markallen1EA9C4C4ED38AF53

Refer to this webpage when one off card payments don't work online:

https://community.talktalk.co.uk/waystopay

Re: one off payment

mandisa1-TT — Tue, 12 Aug 2025 09:25:20 GMT

Hi there @Markallen1EA9C4C4ED38AF53 . We sincerely apologize for the inconvenience caused to you. Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"

Re: one off payment

Gliwmaeden2 — Tue, 12 Aug 2025 09:28:19 GMT

There is not an email address to use, @Markallen1EA9C4C4ED38AF53, unless you want to use the details in the Complaints procedure linked at the foot of any Talktalk page.

If you need further help with this issue, please return to the message board and click on start a topic to begin your own thread.

Re: one off payment

Markallen1EA9C4C4ED38AF53 — Tue, 12 Aug 2025 09:58:10 GMT

I've made a payment after following the link to ways to pay. Made card payment (don't click in the drop down put your card information in yourself or you will be asked to confirm with a code that's ok but you cannot open your email why you are on the confirm page.) all this just to make a one off payment what a completed why of doing something as simple as making a payment. To everyone best of luck.

Re: one off payment

mandisa1-TT — Tue, 12 Aug 2025 10:18:04 GMT

@Gliwmaeden2 Thank you so much for the support.

@Markallen1EA9C4C4ED38AF53 We are glad to hear you have managed to finally make a payment using an alternative payment method, please follow the advise above and start you own thread in future should you require assistance.