topic Re: Cannot pay bill by Credit card online in Billing

Cannot pay bill by Credit card online

T59555 — Sat, 12 Jul 2025 19:12:28 GMT

Good evening - having received my broadband bill I am unable to pay (as per normal) via credit card online as the card details fields are missing!

Have had to pay over the phone.

Regards,

Re: Cannot pay bill by Credit card online

Gliwmaeden2 — Sat, 12 Jul 2025 19:17:54 GMT

The online one-off payments have been on the blink for the past few weeks.

Good that you found the phone option, @T59555.

The issue has been reported previously.

Re: Cannot pay bill by Credit card online

T59555 — Sat, 12 Jul 2025 19:21:58 GMT

Thanks @Gliwmaeden2 fingers crossed it can be resolved soon!

Re: Cannot pay bill by Credit card online

siphosethu-TT — Mon, 14 Jul 2025 07:28:55 GMT

Hi there @T59555, please confirm if you are still facing the same issue when trying to view your bill. Thanks

Re: Cannot pay bill by Credit card online

T59555 — Tue, 15 Jul 2025 06:37:05 GMT

Good morning @siphosethu-TT thank you for your message - sorry I have currently no outstanding payments due so I cannot check.

Re: Cannot pay bill by Credit card online

sabelo-TT — Tue, 15 Jul 2025 07:22:15 GMT

@T59555, I understand that you were having issues to paying your bills online. In addition, you made a call to our team and if I may kindly ask, was the team able to assist you with settling your bill?

Re: Cannot pay bill by Credit card online

T59555 — Tue, 15 Jul 2025 20:52:13 GMT

Good evening @sabelo-TT yes I was able to pay via the telephone.

Regards,

Re: Cannot pay bill by Credit card online

capers62 — Sun, 20 Jul 2025 10:38:03 GMT

Hi all,

Same problem with online payments not being possible from at least yesterday due to lack of option to enter card details. Spoke with customer service who informed me that this was a known issue as a result of essential maintenance, which will be completed "as soon as possible".

Was directed to settle my monthly bill via the automated telephone payment line as an alternative.

Regards,

Andy

Re: Cannot pay bill by Credit card online

Gliwmaeden2 — Sun, 20 Jul 2025 12:00:24 GMT

Yes, it's been reported multiple times since June, @capers62.

Should you need support on the forum, please return to the message board and click on start a topic.

If you just post on another customer's thread, it's not conspicuously adding to the numbers reporting the issue.

Staff only reply to the original poster in the topic.

Re: Cannot pay bill by Credit card online

capers62 — Tue, 22 Jul 2025 08:39:35 GMT

Hi and thanks to Gliwmaeden2.

Still not resolved so will ring the automated telephone payment line on 0345 1720040.

Regards,

Andy

Re: Cannot pay bill by Credit card online

amahle-TT — Tue, 22 Jul 2025 10:04:39 GMT

Hi there @capers62, yes you can call our automated line, and they will be able to assist you further.

Here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed

should you require further assistance to start your thread please click the Browse button, then Help with Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic", thanks

Re: Cannot pay bill by Credit card online

capers62 — Tue, 22 Jul 2025 10:38:01 GMT

Thanks, yes I have already spoken with the TT customer services department about this issue which appears to be an ongoing concern as it's been a problem for a number of weeks, judging by previous comments on this forum.

I have now made the payment using the automated telephone line option and will check my account in 24 hours to confirm successful.

Regards,

Andy

Re: Cannot pay bill by Credit card online

siphosethu-TT — Tue, 22 Jul 2025 11:51:48 GMT

Great, should you need any help in future I guess you know where to find us. Thanks 😉

Re: Cannot pay bill by Credit card online

mraccount — Tue, 22 Jul 2025 15:43:54 GMT

Really disappointing and frustrating that TT have not yet managed to fix the card payment system. Somewhere on the forum it was noted this was due to 'essential maintenance' obviously not true, I'm sick of being spun a yarn. Also there are still numerous points and telephone message information that refer to setting up a recurring card payment, which you have not been able to do for a long long time. Despite being in the communication business TT's communication still leaves much to be desired. So time consuming, to try and pay the bill, it's only thanks to this forum that I found the phone number despite many searches of various contact pages on the website. Come on TT get it together and make it easy for us to pay you!

Re: Cannot pay bill by Credit card online

siphosethu-TT — Tue, 22 Jul 2025 16:08:29 GMT

We are really sorry about all of this, please hang in there while we fix this and, in the meantime, you can use the options below when you want to pay.

Payment methods and paying your bill

Re: Cannot pay bill by Credit card online

T59555 — Tue, 12 Aug 2025 18:50:47 GMT

Good evening @siphosethu-TT - to confirm that one month has passed and I still cannot pay via credit card online!

Do you have an update please?

Re: Cannot pay bill by Credit card online

Gliwmaeden2 — Tue, 12 Aug 2025 19:13:12 GMT

As all above, @T59555 ....

It seems to be an "ongoing intermittent issue"...... so no, not sorted.

Re: Cannot pay bill by Credit card online

Mandisa-TT — Wed, 13 Aug 2025 07:11:13 GMT

Hi @T59555 The issue is still ongoing and we will provide an update when the issue is fixed.