topic Re: Contract in Billing

Contract

Tiscali13 — Thu, 14 Aug 2025 21:31:37 GMT

I recently upgraded from 150 full fibre to 500 full fibre as my contract was on rollover as it had expired , but wasn't told till 5 months later, via email. Spoke to someone yesterday over the phone as the chat was unstable. I was told it would be live today. My contract is still showing 150 and my speed is running between 98 and 135. As I wanted to give it the full day, but chat and calls are closed I thought I'd try here for advice!

Re: Contract

Gliwmaeden2 — Thu, 14 Aug 2025 22:25:42 GMT

There's no professional support on the forum after about 6pm weekday evenings, @Tiscali13.

They should pick up your thread after 8am - support is Monday to Friday (so there's nothing other than fellow customers on here at weekends).

It can take a while for My Account to reflect changes, but you should notice immediately if speeds are better during the day.

Re: Contract

amahle-TT — Fri, 15 Aug 2025 07:29:10 GMT

Hi there @Tiscali13, thank you for reaching out. Kindly contact our full fibre team for further assistance and they will be able to run checks for you and find a solution, thanks.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Re: Contract

Tiscali13 — Sat, 16 Aug 2025 10:14:58 GMT

Thanks for the replies. The upload speeds were upgraded first on the following day, and later that day so was the download speeds. There was no steady increase, as was suggested, but straight to 500+ speeds. Cheers

Re: Contract

Gliwmaeden2 — Sat, 16 Aug 2025 12:45:29 GMT

Yes, Full Fibre just zaps along from day one, @Tiscali13.

The notion of "steady increase" is still trotted out however!

Re: Contract

nambuso-TT — Mon, 18 Aug 2025 07:22:37 GMT

Hi there @Tiscali13 Should you require further assistance, please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Have yourself a lovely day.

Goodbye! 👋