topic Re: been charged wrong amount in Billing

been charged wrong amount

stevebl — Sun, 17 Aug 2025 14:34:41 GMT

I took out 18 months contract with an Agent which he specifically, said i would get the first 6 months free then it would stay the same price At £29,95, as i said i didnt want any in contract price rises and promiced that would be the case.

My 6 months free is up, and so the prise as risen to £33.57 for full Fibre 150.

Which department do i need to complain to, and do i go about it , will they do anything about ?

Thanks

Steve

Re: been charged wrong amount

fr8ys — Sun, 17 Aug 2025 15:08:26 GMT

Hi,

As this is a billing query I have moved to the Billing Section.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: been charged wrong amount

ferguson — Sun, 17 Aug 2025 15:15:54 GMT

@stevebl

I suspect that first bill may include a part-month adjustment, have you checked the itemised breakdown on My Account?

Re: been charged wrong amount

stevebl — Sun, 17 Aug 2025 15:38:00 GMT

This was my latest bill:-

Your bill breakdown
Last month's bill
Amount charged -£ 8.82
Owed from last bill -£ 8.82
Billing reference: TT0735884870 Billing date: 15/08/2025

This month's charges
Charges for Fibre 150 Data Only

15 Aug 25 - 14 Sep 25 Fibre 150 Data Only [1] (£ 33.57) £ 14.45

Fibre 150 Data Only -£ 3.62
Total £ 10.83
Total due £ 2.01

Important information[1]
Your Free Fibre 150 Data Only
for 6 Months, saving you £19.12,
ends this month on 03/09/2025.

Re: been charged wrong amount

ferguson — Sun, 17 Aug 2025 15:48:48 GMT

OK, so it looks like if you have £33.57 less £3.62 then your first full bill next month will be £29.95. The support team will of course check this for you.

Re: been charged wrong amount

siphosethu-TT — Mon, 18 Aug 2025 07:45:04 GMT

Hi there @stevebl, allow me to look into this for you as this might have something to do with price change so please bare with me. Thanks

Re: been charged wrong amount

siphosethu-TT — Mon, 18 Aug 2025 08:24:25 GMT

I've just checked on your account and it seems like you were affected by the price rise of £2.23, meaning there was an increase to your bill by £2.23. Thanks

Re: been charged wrong amount

stevebl — Tue, 19 Aug 2025 10:22:09 GMT

Hi Customer support Team

Is this your only responce, Which i've put below, after looking into it.

FromTalkTalk Help & Support Community .To You

Hi stevebl,

"I've just checked on your account and it seems like you were affected by the price rise of £2.23, meaning there was an increase to your bill by £2.23. Thanks"

siphosethu-TT (Support Team) posted a new reply in Billing on 18-08-2025 09:24 AM

As you can see in my oridginal post, below, your agent said "there would be no in contract prise rises"

I took out 18 months contract with an Agent which he specifically, said i would get the first 6 months free, then it would stay the same price At £29,95, as i said, i didnt want any in contract price rises and promiced that would be the case.

My 6 months free is up, and so the prise as risen to £33.57 for full Fibre 150.

Which department do i need to complain to, and do i go about it , will they do anything about ?

Thanks

Steve

Re: been charged wrong amount

siphosethu-TT — Tue, 19 Aug 2025 10:30:03 GMT

I'm really sorry about that, please use the link below if you wish to log a complaint. If you wish to discuss this with the better value team you can call in. Thanks

Raising a complaint

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed