topic Re: Can't make a payment in Billing

Can't make a payment

wjsd7 — Sun, 31 Aug 2025 08:55:03 GMT

When trying to make a one-off payment the button to proceed is greyed out. I'm still waiting for the direct debit to leave my account. Should I wait or contact customer support and make a payment over the phone?

Re: Can't make a payment

Divsec — Sun, 31 Aug 2025 10:27:50 GMT

Hi @wjsd7 do you have a pop up blocker enabled? I've found this a frequent offender on the TT website.

Your post has been escalated and you should hear on Monday but call customer service if the situation is pressing

Re: Can't make a payment

fr8ys — Sun, 31 Aug 2025 11:43:57 GMT

When is your DD due? It normally gets taken on or soon after.

Is there a reason you need to make a separate payment, as it not normally required if you are on DD.

There has been an issue recently with card payments and this is intermittent.

Try doing what @Divsec advises, and also a different browser.

Of that doesn't work you will need to phone. Details can be found here

Re: Can't make a payment

jenny0198 — Sun, 31 Aug 2025 12:46:23 GMT

Me too. It was ok last month but seems to be an ongoing issue. I cannot understand how a big company like TalkTalk can mess up such a basic business process. I called the payment number in the end 0345-172-0040. Good luck.

Re: Can't make a payment

ferguson — Sun, 31 Aug 2025 13:40:02 GMT

@wjsd7

Direct Debits are never taken at weekends. If you are "waiting" for yours to be taken and you make a manual payment in the meantime then you may find that you end up paying twice.