topic Re: Help with Billing Chaos in Billing

Help with Billing Chaos

HelenaH — Sun, 07 Sep 2025 17:50:17 GMT

On 25/06 I received an e-mail from TT with offers to extend my 150 VOIP contract which was due to expire on 04/08. Using TT chat line I accepted an offer to extend for 24 months at £27 per month and received appropriate contract docs. All fine and the next payment was processed at £27 in July.

On noticing that the August bill was quoted higher at £32 I again contacted the TT chatline on 19/08 and was told that the error had been corrected and a new contract was issued at £27 as before. Strange adjustments have since been made to the August bill with a final payment of £2 made. In addition the Package overview is now showing current monthly package cost (excl. boosts and extras): as £35.88 (with a discount of £13.95 until 01 January 2095)

Can someone explain and set my future monthly bills to £27 as contractually agreed until 18/08/2027.

Thank you. Confused.

Re: Help with Billing Chaos

ferguson — Sun, 07 Sep 2025 17:54:03 GMT

I have removed your account number from the topic details. Make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) where only you and the support team can see them

Re: Help with Billing Chaos

mandisa1-TT — Mon, 08 Sep 2025 08:08:01 GMT

Thank you so much for the support @ferguson 🙂

Hi there @HelenaH I have sent you a private message, as the message includes information on the account:)

Re: Help with Billing Chaos

HelenaH — Mon, 08 Sep 2025 09:37:26 GMT

Right. I have been through this in online chat for the third time. Let's hope that promises are met and I'm charged £27 per month for the next 24 months as per the offer/agreement.

Re: Help with Billing Chaos

mandisa1-TT — Mon, 08 Sep 2025 09:38:57 GMT

Thank you for the screenshot, Hopefully they have done it right this time.

Re: Help with Billing Chaos

HelenaH — Mon, 08 Sep 2025 09:41:58 GMT

Let's hope so. Sorry to be so uptight.😎

Re: Help with Billing Chaos

mandisa1-TT — Mon, 08 Sep 2025 09:43:59 GMT

That is okay, i understand i would also be upset if i signed up to a £27.00 deal only to be presented by a £38.00 bill.