topic Re: Automated payment telephone line took money in Billing

Automated payment telephone line took money

woody1232 — Wed, 24 Sep 2025 11:15:32 GMT

I called the automated payment line from my O2 mobile to pay my 100 year old grandmas landline phone bill, it took all my card details but not my grandmas account or bill reference, it's now taken that payment from my bank but it didn't pay off the bill. I had to call and speak to customer services who said that the bill amount of £102.11 (which I paid) wasn't even correct and that I should have paid £57.04!! so I paid that over the phone to them. I want my £102.11 back please. I called 03451720040, the number on the back of the bill. Help (I've also emailed you)

Re: Automated payment telephone line took money

Mandisa-TT — Wed, 24 Sep 2025 12:06:05 GMT

Hi @woody1232 I have gained access to your account, and I do see that the payment has been paid to your account, and it is a credit on the account. You will be able to request a refund on your myaccount or I will be able to request one for you.

Re: Automated payment telephone line took money

woody1232 — Wed, 24 Sep 2025 14:44:05 GMT

please request a refund for me. Thanks

Re: Automated payment telephone line took money

Mandisa-TT — Wed, 24 Sep 2025 14:46:01 GMT

Not a problem, I will send you a private message to confirm details to be able to process it for you, please refer to it and respond privately.