topic Re: Contract renewals "Unsolicited call" in Billing

Contract renewals "Unsolicited call"

Steamywee — Mon, 13 Oct 2025 16:00:48 GMT

I have just endured a lengthy call from I suspect the Philippines, the quality of which was ABYSMAL.

Laughable if it were not so tragic that it was made by a COMMUNICATIONS COMPANY!

I almost agreed to the offer despite having little understanding of what was being said.

The conversation was eventually terminated as I thought how ridiculous it was to continue and commit myself under such circumstances.

If anyone from TT reads this, I am open to discussion about a new contract, but it must be conducted so that I can fully understand what is being offered and just what I am agreeing to.

I am incredulous that I even need to post this on the forum!

Re: Contract renewals "Unsolicited call"

Gliwmaeden2 — Mon, 13 Oct 2025 20:37:27 GMT

Normally I would use the Loyalty team/ Better Value team /Retentions for all your contract dealings, @Steamywee, by phoning 03451 720088 or using Chat.

You get a different offer sometimes each time you try, so it's worth setting aside a bit of time.

You don't have to settle for what shows up by email or in Offers & Upgrades, and I would feel happier making the phone call myself, rather than being on the receiving end, just in case it was a scammer and not actually Talktalk.

Re: Contract renewals "Unsolicited call"

Steamywee — Mon, 13 Oct 2025 21:13:22 GMT

Thanks @Gliwmaeden2

I'll try that later in the week. 🙂