topic Re: There's a cancellation request pending that I didn't make. in Billing

There's a cancellation request processing that I didn't make.

PE___ — Wed, 15 Oct 2025 12:27:38 GMT

I just saw a "We'd love you to stay with us" email from TalkTalk that was sent yesterday. Confused, I logged into my TalkTalk account and it says there's a cancellation request processing, with the cease date being 11/11. I have made no such request, so I'm wondering what's happening?

Re: There's a cancellation request processing that I didn't make.

dal1978 — Wed, 15 Oct 2025 12:35:21 GMT

I received a "We'd love you to stay with us" e-mail last night and when logging onto my account it also says there is a cancellation request processing with the cease date being 28/10. Its all rather confusing and whilst I called customer services saying I have not made such request, they just said callback on the 28/10 but given how difficult it sometimes is getting through to them I worried it'll just cease and I'll be left looking for another provider.

Having been a customer since around 2007 (and touchwood very few problems) I'm a little confused and bewildered how its been handled.

Re: There's a cancellation request pending that I didn't make.

siphosethu-TT — Wed, 15 Oct 2025 13:57:06 GMT

Hi there @PE___, allow me to check if the cease was really placed on the account and see how we can go about have this resolved. Thanks

Re: There's a cancellation request pending that I didn't make.

siphosethu-TT — Wed, 15 Oct 2025 13:57:52 GMT

Hi there @dal1978, please start your own thread so we're able to assist you. Thanks

Re: There's a cancellation request pending that I didn't make.

dal1978 — Wed, 15 Oct 2025 14:01:18 GMT

Thanks - have created a new thread!

Re: There's a cancellation request pending that I didn't make.

siphosethu-TT — Wed, 15 Oct 2025 14:04:49 GMT

You are most welcome, will pick up the thread and help you right away. Thanks

Re: There's a cancellation request pending that I didn't make.

siphosethu-TT — Wed, 15 Oct 2025 14:12:16 GMT

I've just checked on the account, and it seems someone is taking over the lines as an unsolicited cease was placed on the account. This usually happens when you are changing providers, I'll need you to confirm if you didn't sign up with any different provider so I can see how we can go about handling the matter. Thanks

Re: There's a cancellation request pending that I didn't make.

PE___ — Wed, 15 Oct 2025 14:14:23 GMT

Hi. I can confirm that I haven't signed up with a different provider.

Re: There's a cancellation request pending that I didn't make.

siphosethu-TT — Wed, 15 Oct 2025 14:19:41 GMT

No problem, you'll just have to get in touch with our loyalty department so they can cancel the order for you okay. You can use the number below. Thanks

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Re: There's a cancellation request pending that I didn't make.

siphosethu-TT — Wed, 15 Oct 2025 14:20:11 GMT

Is there anything else I can do for you? Thanks

Re: There's a cancellation request pending that I didn't make.

PE___ — Wed, 15 Oct 2025 14:38:39 GMT

Thank you for your help. I just received a text message that said any communications that I wanted to leave were sent in error, and that my service will not be being stopped. But when I log-in to my TalkTalk account the pending request is still there, will that be removed soon?

Re: There's a cancellation request pending that I didn't make.

siphosethu-TT — Wed, 15 Oct 2025 14:47:51 GMT

If a text was sent to notify you of the error, I'm sure they sort it out. You can check in to be certain though. Thanks😇