topic Re: Still billed and still pending disconnecting after leaving in Billing

Still billed and still pending disconnecting after leaving

op2097 — Tue, 21 Oct 2025 16:25:14 GMT

Transferred to sky on the 3rd of October.

As in, broadband went live with sky the morning of the 3rd.

Talktalk sent an email prior to this stating that I was leaving and my final bill l would be £5.03p.

I've just received a bag to send the router back. Fine.

Now I've got an email saying I'm late paying my monthly fibre bill of £35.

Logged in and my disconnection is still pending and I'm due another bill on the 31st of October.

What gives?

I'm not recieving a service.

Please help.

Thanks.

Re: Still billed and still pending disconnecting after leaving

Divsec — Tue, 21 Oct 2025 17:18:53 GMT

Hi @op2097 your post has been escalated and you should hear tomorrow.

How are you getting on with Sky?

Re: Still billed and still pending disconnecting after leaving

mandisa1-TT — Wed, 22 Oct 2025 07:40:42 GMT

Hi there @ op2097, I will be looking into this for you, can you please update your profile and provide your TalkTalk account number please, so i can be able to locate your account.